multiple output mail address

Diego Giardinetto

16 Mar 2009 16 Mar '09

5:53 p.m.

Hi all, i'm configuring otrs system and i have this problem: i have two queues, urgent and normal, and i want reply to two different email adresses to the ticket stored in these queues. Thx for all, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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Anton Gubarkov

16 Mar 16 Mar

7:44 p.m.

Hello, Diego. There are queues, there are email addresses. You assign a queue to an email address (in email address mgmt). All incoming emails (that are _not_ follow ups) to the address create new tickets in the assigned queue. You assign an email address to the queue (in queue mgmt). All outgoing emails from tickets in the queue go from the assigned email address. What exactly do you want to achieve? regards, Anton. Diego Giardinetto ?????:

...

Hi all, i'm configuring otrs system and i have this problem: i have two queues, urgent and normal, and i want reply to two different email adresses to the ticket stored in these queues.

Thx for all, Diego

Diego Giardinetto

17 Mar 17 Mar

7:12 a.m.

Hi, yes, i read the same things in the otrs admin manual but seems not work. Here's my scenario: i have two queues, urgent and normal. each queue has a related email address. when i write an email to these addresses, otrs store the ticket in the correct queue. my problem is that when i create an "email reply" to the ticket, otrs reply with a third address (the old one), that I also set as *invalid* in address management. Thx, Diego Il 16/03/2009 20.44, Anton Gubarkov ha scritto:

...

Hello, Diego.

There are queues, there are email addresses.

You assign a queue to an email address (in email address mgmt). All incoming emails (that are _not_ follow ups) to the address create new tickets in the assigned queue.

You assign an email address to the queue (in queue mgmt). All outgoing emails from tickets in the queue go from the assigned email address.

What exactly do you want to achieve?

regards, Anton.

Diego Giardinetto пишет:

...
Hi all, i'm configuring otrs system and i have this problem: i have two queues, urgent and normal, and i want reply to two different email adresses to the ticket stored in these queues.

Thx for all, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

Anton Gubar'kov

7:32 a.m.

Look in the queue definition. Maybe the old address still sits in the queue properties. The field is called "Systemaddress". 2009/3/17 Diego Giardinetto

...

Hi, yes, i read the same things in the otrs admin manual but seems not work. Here's my scenario: i have two queues, urgent and normal. each queue has a related email address. when i write an email to these addresses, otrs store the ticket in the correct queue. my problem is that when i create an "email reply" to the ticket, otrs reply with a third address (the old one), that I also set as *invalid* in address management.

Thx, Diego

Il 16/03/2009 20.44, Anton Gubarkov ha scritto:

...
Hello, Diego.

There are queues, there are email addresses.

You assign a queue to an email address (in email address mgmt). All incoming emails (that are _not_ follow ups) to the address create new tickets in the assigned queue.

You assign an email address to the queue (in queue mgmt). All outgoing emails from tickets in the queue go from the assigned email address.

What exactly do you want to achieve?

regards, Anton.

Diego Giardinetto пишет:

...
Hi all, i'm configuring otrs system and i have this problem: i have two queues, urgent and normal, and i want reply to two different email adresses to the ticket stored in these queues.

Thx for all, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489 --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

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Diego Giardinetto

7:54 a.m.

Ok... problem solved. Thx a lot, Diego Il 17/03/2009 8.32, Anton Gubar'kov ha scritto:

...

Look in the queue definition. Maybe the old address still sits in the queue properties. The field is called "Systemaddress".

2009/3/17 Diego Giardinetto mailto:diego.giardinetto@zephirworks.com>

Hi, yes, i read the same things in the otrs admin manual but seems not work. Here's my scenario: i have two queues, urgent and normal. each queue has a related email address. when i write an email to these addresses, otrs store the ticket in the correct queue. my problem is that when i create an "email reply" to the ticket, otrs reply with a third address (the old one), that I also set as *invalid* in address management.

Thx, Diego

Il 16/03/2009 20.44, Anton Gubarkov ha scritto:

Hello, Diego.

There are queues, there are email addresses.

You assign a queue to an email address (in email address mgmt). All incoming emails (that are _not_ follow ups) to the address create new tickets in the assigned queue.

You assign an email address to the queue (in queue mgmt). All outgoing emails from tickets in the queue go from the assigned email address.

What exactly do you want to achieve?

regards, Anton.

Diego Giardinetto пишет:

Hi all, i'm configuring otrs system and i have this problem: i have two queues, urgent and normal, and i want reply to two different email adresses to the ticket stored in these queues.

Thx for all, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com http://zephirworks.com mobile: +39 328 06 81 489 --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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Anton Gubar'kov
Anton Gubarkov
Diego Giardinetto