What you install depends on how you do it. You can setup OTRS to "check mail" on any mail server, and based on that e-mail address, place a ticket in queue. I "think" there are other more advanced options that use regular expressions to hammer out where the tickets goes. I could be wrong about that. Basically if memory server, you have to setup up an account using the "Postmaster mail account." I haven't setup on up that way, hope that helps. Joshua

Hi all, Am a new user to OTRS. I have just installed OTRS 2.3.3 in Fedora 9. I need help in creating ticket automatically from email, any one please help me out. Do I require to install POP3 in Fedora 9 for it? Plz. help. Regards, Avi.

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