Hi, Pending date is meaningful to the pendingJobs.pl script if you configure it to run via cron. It shows when the script should process the ticket if it is in one of the pending states. Due date is there for infromation to the agent only AFAIK. Regards, Anton. 2009/5/21 boonyam lim

Hi all

I have been trying to use the below options to see any effects on the phone ticket, but it did not, may i know what is the purpose of below ?

Pending Date (for pending* states): 01 02 03 04 05 06 07 08 09 10 11 12/ 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 http://localhost/otrs/index.pl?Action=AgentCalendarSmall&Prefix=

Due Date: 01 02 03 04 05 06 07 08 09 10 11 12 / 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 http://localhost/otrs/index.pl?Action=AgentCalendarSmall&Prefix=TicketFreeTi...

--- On *Wed, 5/20/09, boonyam lim * wrote:

From: boonyam lim Subject: [itsm] pending date & due date To: itsm@otrs.org Date: Wednesday, May 20, 2009, 12:34 AM

Hi all

I have been trying to use the below options to see any effects on the phone ticket, but it did not, may i know what is the purpose of below ?

Pending Date (for pending* states): 01 02 03 04 05 06 07 08 09 10 11 12/ 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 http://localhost/otrs/index.pl?Action=AgentCalendarSmall&Prefix=

Due Date: 01 02 03 04 05 06 07 08 09 10 11 12 / 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 / 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 - 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 : 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 http://localhost/otrs/index.pl?Action=AgentCalendarSmall&Prefix=TicketFreeTi...

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