Hi, I recently moved my email to google mail apps. That's all fine but I did not remember that google mail only does SSL POP3 and IMAP. So the standard PostMasterPOP3 will not work. I am using OTRS 2.2.6. So I took the following steps. 1) Installed fetchmail 2) edited the .fetchmailrc in /opt/orts to suit my account 3) Uncommented the fetchmail line in /opt/otrs/var/cron 4) Ran '/opt/otrs/bin/Cron.sh start otrs' to put the crontab file in place. Have I missed anything? Do I need to configure anything in OTRS to tell it I am using fetchmail? I am seeing these crond[16829]: (otrs) CMD (/usr/bin/fetchmail -a --ssl >> /dev/null) every 5 mins in the cron log file but no mail seems to be making it to OTRS. Is there any extra logging I can see? Many thanks Mike
Mike,
I use version 2.3.3 and am able to connect to Google Apps mailboxes using
PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in
the Gmail mailbox settings using your web browser.
After that I can configure the mailbox in OTRS as POP3S and it works as
expected.
If you want to see more information you can open a terminal window and run
.bin/PostMasterMailbox.pl as the OTRS user - this will show the connection
setup and the number of messages downloaded into OTRS. Do you see any error
messages here?
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Jan 26, 2009 at 13:48, Mike Dent
Hi, I recently moved my email to google mail apps. That's all fine but I did not remember that google mail only does SSL POP3 and IMAP. So the standard PostMasterPOP3 will not work. I am using OTRS 2.2.6.
So I took the following steps.
1) Installed fetchmail 2) edited the .fetchmailrc in /opt/orts to suit my account 3) Uncommented the fetchmail line in /opt/otrs/var/cron 4) Ran '/opt/otrs/bin/Cron.sh start otrs' to put the crontab file in place.
Have I missed anything?
Do I need to configure anything in OTRS to tell it I am using fetchmail?
I am seeing these crond[16829]: (otrs) CMD (/usr/bin/fetchmail -a --ssl >> /dev/null) every 5 mins in the cron log file but no mail seems to be making it to OTRS.
Is there any extra logging I can see?
Many thanks
Mike _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
2009/1/28 Michiel Beijen
Mike,
I use version 2.3.3 and am able to connect to Google Apps mailboxes using PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in the Gmail mailbox settings using your web browser. After that I can configure the mailbox in OTRS as POP3S and it works as expected. If you want to see more information you can open a terminal window and run .bin/PostMasterMailbox.pl as the OTRS user - this will show the connection setup and the number of messages downloaded into OTRS. Do you see any error messages here?
Kind regards,
Ahh, thanks for that. So I dont need fetchmail. Now I have tried that command I have a problem:- bash-3.1# ./bin/PostMasterMailAccount.pl Can't locate IO/Socket/SSL.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at ./bin/PostMasterMailAccount.pl line 222, <PRODUCT> line 4. Hmm, looks like missing perl modules! Oh dear. Thanks Mike
Mike, I use version 2.3.3 and am able to connect to Google Apps mailboxes using PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in the Gmail mailbox settings using your web browser. After that I can configure the mailbox in OTRS as POP3S and it works as expected. If you want to see more information you can open a terminal window and run .bin/PostMasterMailbox.pl as the OTRS user - this will show the connection setup and the number of messages downloaded into OTRS. Do you see any error messages here? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl Strange, I can't seem to get this working either. Pop is enabled in gmail mailbox. PostMasterMailbox.pl runs without errors but reports that there are no messages (there are -> I've send them myself :-) ) Some other settings I should look at? Btw, gmail pop3 connection works without issue in Thunderbird mail client... Regards, Tom
Like to know too. Doesn't work here. AND I get an error: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/5.8.8/Scalar/Util.pm line 30. regards, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Van den Brandt Tom T Sent: woensdag 28 januari 2009 15:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] Using fetchmail? Mike, I use version 2.3.3 and am able to connect to Google Apps mailboxes using PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in the Gmail mailbox settings using your web browser. After that I can configure the mailbox in OTRS as POP3S and it works as expected. If you want to see more information you can open a terminal window and run .bin/PostMasterMailbox.pl as the OTRS user - this will show the connection setup and the number of messages downloaded into OTRS. Do you see any error messages here? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl Strange, I can't seem to get this working either. Pop is enabled in gmail mailbox. PostMasterMailbox.pl runs without errors but reports that there are no messages (there are -> I've send them myself J ) Some other settings I should look at? Btw, gmail pop3 connection works without issue in Thunderbird mail client... Regards, Tom
Frans,
The problems you are experiencing with Scalar/Util.pm might be of another
kind, please refer to:
http://linux.derkeiler.com/Mailing-Lists/Fedora/2008-02/msg03249.html
What exactly are your issues with connecting to Google Mail? When you
configure the mailbox, the mails are picked up automatically every x minutes
from your cron jobs. If you run .bin/PostMasterMailbox.pl after the mails
have been collected by cron, it would state there are no more messages in
the GMail mailbox, and that would be true because they are already in your
OTRS database...
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Sat, Mar 21, 2009 at 01:24, Frans Stekelenburg
Like to know too. Doesn’t work here.
AND I get an error:
Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/5.8.8/Scalar/Util.pm line 30.
regards,
Frans
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Van den Brandt Tom T *Sent:* woensdag 28 januari 2009 15:59 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Using fetchmail?
Mike,
I use version 2.3.3 and am able to connect to Google Apps mailboxes using PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in the Gmail mailbox settings using your web browser. After that I can configure the mailbox in OTRS as POP3S and it works as expected. If you want to see more information you can open a terminal window and run .bin/PostMasterMailbox.pl as the OTRS user - this will show the connection setup and the number of messages downloaded into OTRS. Do you see any error messages here?
Kind regards,
-- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
Strange, I can’t seem to get this working either. Pop is enabled in gmail mailbox. PostMasterMailbox.pl runs without errors but reports that there are no messages (there are -> I’ve send them myself J ) Some other settings I should look at? Btw, gmail pop3 connection works without issue in Thunderbird mail client…
Regards,
Tom
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Hi Michiel, it helps when the POP3 perl modules are installed ;-)
With that done it solved my issue. (Unfortunately the error messages where not very helpful).
I guess for IMAPS(ecure) I have to use fetchmail, that also works.
Thanks for thinking with me!
met vriendelijke groet,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: maandag 23 maart 2009 14:22
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Using fetchmail?
Frans,
The problems you are experiencing with Scalar/Util.pm might be of another kind, please refer to:
http://linux.derkeiler.com/Mailing-Lists/Fedora/2008-02/msg03249.html
What exactly are your issues with connecting to Google Mail? When you configure the mailbox, the mails are picked up automatically every x minutes from your cron jobs. If you run .bin/PostMasterMailbox.pl after the mails have been collected by cron, it would state there are no more messages in the GMail mailbox, and that would be true because they are already in your OTRS database...
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Sat, Mar 21, 2009 at 01:24, Frans Stekelenburg
participants (4)
-
Frans Stekelenburg -
Michiel Beijen -
Mike Dent -
Van den Brandt Tom T