Hi Vance, It seems like you might have missed a step while upgrading... as part of the upgrade process you are supposed to run otrs/scripts/DBUpdate-to-2.4.plwhich should migrate your old notifications to the new event-based notification system. If you did not run the otrs/scripts/DBUpdate-to-2.4-post.*.sql script either, then the data is still there in your queues and you can run the scripts to finish your migration. Please be careful with this, and make sure you have a backup and such.... Regards, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 7, 2009 at 10:25 PM, Vance Walsh wrote:

Greetings

I was notified that my users has stopped getting notifications when we changed owners of tickets. When I went to the Queue I do not see an option in its configuration to change Customer Move Notify nor State or Owner Notify

We are running 2.4.2 and I am curious if anyone else has seen this or if it had been a function which was moved

Thanks in advance

*******Vance Walsh*

Help Desk Manager

Harmonix Music Systems

625 Massachusetts Ave

Cambridge, MA 02139

*****vance.walsh@harmonixmusic.com*

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