Hey there! I activated the parameter that you suggested, all I have to do is see if it doesn't happen again. I'll keep you posted. Thanks for the quick and good response PS: Try to go to the volcanoes or the beaches. Well actually try to go where ever it's an awesome country. María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche Enviado el: Jueves, 08 de Abril de 2010 02:20 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] E-mail notifications failing Hi Ale, Do you have Net::SMTP installed? you can check by running /opt/otrs/bin/otrs.checkModules In case you don't, you can install it running cpan -i Net::SMTP You could also set the following parameter in /opt/otrs/Kernel/Config.pm, restart otrs and try again to trigger your notification $Self->{CheckMXRecord} = 0; Let us know how it goes Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co ps. I'm going to Costa Rica in a few weeks! On 8 April 2010 15:17, Alejandra Piedra mailto:Alejandra.Piedra@iica.int> wrote: Hi I'm having some trouble with the e-mail notifications, to be more specific the following error occurs: "Recipient address rejected: unverified address: Address verification in progress ! Enable Net::SMTP debug for more info!" Can anyone help me with this? Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra@iica.intmailto:Alejandra.Piedra@iica.int --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/