On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since you want TicketFreeText it looks like you're using an older version of OTRS so not sure exactly where. On 12 April 2013 08:22, Pete wrote:

There are no errors in apache log. Any idea what .pl file to edit?

~pete

On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr wrote:

...

You may need to edit the equivalent .pm file to expose these variables as it sounds like they are not exposed if the values are not being returned. Are there errors in your webserver error.log indicating you are trying to reference variables that don't exist?

On 11 April 2013 12:10, Pete wrote:

...

Hi, I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard view. I have added <td>$QData{"TicketFreeText1"}</td> and <td>$QData{"TicketFreeTime6"}</td> to AgentDashboardTicketGeneric.dtl but I get only empty columns to dashboard.

There are values in both Due date and free text1.

Any one got idea what might be wrong?

~pete

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if the Dynamic Field is to be referenced, it would be DynamicField_MyFieldName On Fri, Apr 12, 2013 at 7:54 AM, Pete wrote:

I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due date. That freetext was just if it would have worked I'd manually typed the due date for every ticket with that dynamic field.

~pete

On Fri, Apr 12, 2013 at 2:40 PM, Steven Carr wrote:

...

On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since you want TicketFreeText it looks like you're using an older version of OTRS so not sure exactly where.

On 12 April 2013 08:22, Pete wrote:

...

There are no errors in apache log. Any idea what .pl file to edit?

~pete

On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr wrote:

...

You may need to edit the equivalent .pm file to expose these variables as it sounds like they are not exposed if the values are not being returned. Are there errors in your webserver error.log indicating you are trying to reference variables that don't exist?

On 11 April 2013 12:10, Pete wrote:

...

Hi, I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard view. I have added <td>$QData{"TicketFreeText1"}</td> and <td>$QData{"TicketFreeTime6"}</td> to AgentDashboardTicketGeneric.dtl but I get only empty columns to dashboard.

There are values in both Due date and free text1.

Any one got idea what might be wrong?

~pete

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