SOLVED I found the solution http://www.mail-archive.com/otrs@otrs.org/msg11385.html thanks On Fri, Feb 4, 2011 at 7:04 PM, Francesco Pasqualini wrote:

Hi, I put the following line in Config.pm $Self->{'PostmasterDefaultQueue'} = 'Raw';

But if I open a ticket by mail the ticket is created in the Postmaster queue instead of Raw. What's the problem?

OTRS 3.0.5

Thanks