Fatal Error user 'otrs' '@' '10.3.0.56' acess denied (using password: yes) windows installer

Ryan Jones

27 Jun 2013 27 Jun '13

8:33 p.m.

Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation.. thanks -- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

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Mario Zamora

27 Jun 27 Jun

8:37 p.m.

In Installation page, did you give otrs database user credentials or root database user credentials? 2013/6/27 Ryan Jones

...

Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Ryan Jones

8:39 p.m.

I gave it root DB access to create the user and the db itself. On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...

In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

...
Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

Mario Zamora

8:41 p.m.

Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them. 2013/6/27 Ryan Jones

...

I gave it root DB access to create the user and the db itself.

On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...
In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

...
Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Mario Zamora

8:43 p.m.

Check for the otrs user credentials in both, database and otrs configuration, there is a mismatch between them and make sure that otrs user password is in Kernel/Config.pm file 2013/6/27 Mario Zamora

...

Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them.

2013/6/27 Ryan Jones

...
I gave it root DB access to create the user and the db itself.

On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...
In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

...
Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Ryan Jones

8:44 p.m.

I agree because the user should be otrs@10.3.0.83, which is the db server. On Jun 27, 2013 4:42 PM, "Mario Zamora" wrote:

...

Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them.

2013/6/27 Ryan Jones

...
I gave it root DB access to create the user and the db itself.

On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...
In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

...
Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Mario Zamora

8:48 p.m.

The user in the database should appear like 'otrs' '@' '10.3.0.56' because 10.3.0.56 is your otrs server. 2013/6/27 Ryan Jones

...

I agree because the user should be otrs@10.3.0.83, which is the db server. On Jun 27, 2013 4:42 PM, "Mario Zamora" wrote:

...
Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them.

2013/6/27 Ryan Jones

...
I gave it root DB access to create the user and the db itself.

On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...
In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

...
Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Ryan Jones

9:10 p.m.

the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and set the pw and still no luck On Thu, Jun 27, 2013 at 4:48 PM, Mario Zamora wrote:

...

The user in the database should appear like 'otrs' '@' '10.3.0.56' because 10.3.0.56 is your otrs server.

2013/6/27 Ryan Jones

...
I agree because the user should be otrs@10.3.0.83, which is the db server. On Jun 27, 2013 4:42 PM, "Mario Zamora" wrote:

...
Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them.

2013/6/27 Ryan Jones

...
I gave it root DB access to create the user and the db itself.

On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...
In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

...
Hey folks, I just ran the windows installer for otrs it was able to connect to my db server just fine and created the table and the user and give me all green after that step of the installation is complete. however on the next page it throws the error in my subject line.. any guidance on this ? Please don't suggest *nix because it's not an option for this installation..

thanks

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

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-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

Ryan Jones

9:27 p.m.

looking some more at the error. it seems that the installer is trying to look for the database on the local machine.. i guess this is hard coded into installer.pl.. On Thu, Jun 27, 2013 at 5:10 PM, Ryan Jones wrote:

...

the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and set the pw and still no luck

On Thu, Jun 27, 2013 at 4:48 PM, Mario Zamora wrote:

...
The user in the database should appear like 'otrs' '@' '10.3.0.56' because 10.3.0.56 is your otrs server.

2013/6/27 Ryan Jones

...
I agree because the user should be otrs@10.3.0.83, which is the db server. On Jun 27, 2013 4:42 PM, "Mario Zamora" wrote:

...
Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them.

2013/6/27 Ryan Jones

...
I gave it root DB access to create the user and the db itself.

On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:

...
In Installation page, did you give otrs database user credentials or root database user credentials?

2013/6/27 Ryan Jones

> Hey folks, > I just ran the windows installer for otrs it was able to connect to > my db server just fine and created the table and the user and give me all > green after that step of the installation is complete. however on the next > page it throws the error in my subject line.. any guidance on this ? > Please don't suggest *nix because it's not an option for this > installation.. > > thanks > > -- > Ryan Jones > Net Ops > rjones@aereo.com > Mobile: 1-347-948-9238 > Office: *1-646-843-0365* > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

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-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

-- Ryan Jones Net Ops rjones@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*

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Mario Zamora
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