Hi Marco, Thanks for your advice, that did the trick... :) Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Thursday, January 07, 2010 2:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] How to view ALL tickets in OTRS? Hi Jose, With a search or enabling the statusview button (sysconfig-> Ticket -> Frontend::Agent::ModuleRegistration->Frontend::Module###AgentTicketStatusView:) On Thu, Jan 7, 2010 at 11:26 PM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi there, Is there any way to see ALL tickets (locked and unlocked tickets), in the system? I am an OTRS admin. Thank you all in advance. Thanks! Jose Luis Spahr --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/