I find my pb. It's my search users, I have an keyboard error in ldap path. Thanks Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr falko.zurell@idmedia.com a écrit :

Hi Guillaume,

Looks like you have no BindUser for the customer database (the active directory) configured. Obviously your AD doesn't allow anonymous directory searches.

Maybe you can post your Config.pm for a check.

Kind regards

Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin

fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: falko.zurell@idmedia.com

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----- Original Message ----- * From: *otrs-bounces * Sent: *22.05.2006 17:48 * To: *User questions and discussions about OTRS.org" * Subject: *[otrs] Customer information with Active Directory

Hi list,

As anyone can search in Active Directory for customers ? I can do for agent (all it work) but not for customers. When I create a phone ticket, I can't search in customer database !

As anyone have an idea ? I have this error in syslog: error OTRS-CGI-10 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece

Thanks in advance

-- Guillaume REHM Service Informatique

Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg

tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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