ServiceID would be a number (see the URL for ID= in services) On Wed, Sep 14, 2011 at 12:20 PM, Ugo Bellavance wrote:

Le 2011-08-10 18:45, Gerald Young a écrit :

You can edit the dtl and change the select option to input type=hidden

...

for the service.

This worked for the type, but when I tried with Service, it doesn't work:

<input type="hidden" name="TypeID" value="Other"> for type

<input type="hidden" name="ServiceID" value="Standard"> for service

Actually, it kind of works, because Service field is not there, but since the SLA fields depends on what's in the Service field, I don't see my SLAs linked to my "Standard" service.

Thanks,

Ugo

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Probably won't show up because the SLA reacts to a change in the service due to the on change of the Service field. I don't have a good answer for you unless you want to make your own select/options (copy/paste from "View Source" from a working .dtl when you can pick the service.) On Thu, Sep 15, 2011 at 3:46 PM, Ugo Bellavance wrote:

Le 2011-09-15 08:41, Gerald Young a écrit :

ServiceID would be a number (see the URL for ID= in services)

...

The URL has this at the end:

ServiceID=1

I put

<input type="hidden" name="ServiceID" value="1">

But I still can't access the SLAs that are linked with this Service (Standard).

I deleted the OTRS cache, my browser cache, logged in/out, still no go.

Thanks for your help.

Ugo

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