Thanks for the reply. I get a 2 notifications for each queue I have selected in my preferences, one for myself, one addressed to OTRS. My suspicion is that there is someplace that I configued some time ago that sends a message to the OTRS admin. That's what I need to disable. ----- Original Message ----- From: "Gerald Young" To: "User questions and discussions about OTRS." Sent: Wednesday, August 31, 2011 7:49:20 PM Subject: Re: [otrs] Duplicate notifications Notification (Event) in conjunction with individual preferences Yes? On Wed, Aug 31, 2011 at 5:09 PM, Jefferson Davis < jdavis@standard.k12.ca.us > wrote: Trying to chase down why I'm getting duplicate notifications. One says "Hi OTRS", the other "Hi <agent name>" Seems to me this is a setting somewhere regarding sending notifications to the administrator. Will probably smack myself once someone reminds me where this is... Thanks -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

my email addr was in two agent records with some queue selection overlap. thanks for pointing me in the right direction!!! ----- Original Message ----- From: Gerald Young <crythias@gmail.com> To: User questions and discussions about OTRS. <otrs@otrs.org> Sent: Thu, 01 Sep 2011 12:16:31 -0700 (PDT) Subject: Re: [otrs] Duplicate notifications Be sure "Yes" is not chosen for the OTRS admin notification preferences, and/or the OTRS admin doesn't have anything in its "My Queues". On Thu, Sep 1, 2011 at 2:13 PM, Jefferson Davis wrote:

Thanks for the reply. I get a 2 notifications for each queue I have selected in my preferences, one for myself, one addressed to OTRS. My suspicion is that there is someplace that I configued some time ago that sends a message to the OTRS admin. That's what I need to disable.

------------------------------ *From: *"Gerald Young" *To: *"User questions and discussions about OTRS." *Sent: *Wednesday, August 31, 2011 7:49:20 PM *Subject: *Re: [otrs] Duplicate notifications

Notification (Event) in conjunction with individual preferences Yes?

On Wed, Aug 31, 2011 at 5:09 PM, Jefferson Davis < jdavis@standard.k12.ca.us> wrote:

...

Trying to chase down why I'm getting duplicate notifications.

One says "Hi OTRS", the other "Hi <agent name>"

Seems to me this is a setting somewhere regarding sending notifications to the administrator. Will probably smack myself once someone reminds me where this is...

Thanks

--

Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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-- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us