Was working with the latest FAQ version 1.5.4 Not sure what the problem was - I went back and just uninstalled the module, reinstalled it and it worked a charm. Very odd. I was installed the FAQ module for the first time on our second instance of OTRS so I went to the first one to try and see what happens and it worked flawlessly the first time - that is what led me to try the uninstall on the failed system. Microsoft grants us volume licenses for just about everything they have so cost isn't an issue - plus, our mission critical CRMS run on MSSQL so we standardize on that platform to enable seamless integration if we want to cross-reference apps. Everything is peachy now - Thanks! Nathan Campbell Systems Administrator From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frans Stekelenburg Sent: Friday, May 08, 2009 3:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS 2.3.2 - FAQ Registration Help Hi Nathan, I hope there is someone on this list that uses MSSQL 2005 and also the FAQ module to verify that it ought to work (and maybe need some extra config) I can only think from a MySQL perspective, but perhaps may give some ideas ;-) (MySQL not an option for you? ;-)) I think I experiences similar issue, bumping my head on the unclear errors resulting. Had to do with the max_allowed_packet. The module LOOKED like it was installed but was not (completely). For MySQL fix is relatively easy, as indicated also in the FAQ install details: ATTENTION Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. I have no idea if there is an equivalent in MSSQL, could not find it. You can find this info as Admin under [Package Manager]. Can you see and click on 'FAQ' there? (What version is installed?)

From there you can also try rebuild and reinstall.

If this is not the issue: - Did you try restart IIS? - Is your admin part of new group faq_admin? o Put all users, that should be able to add and remove FAQ categories etc. to the FAQ, to the "faq_admin" group - Checked the system and db permissions? gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: vrijdag 8 mei 2009 17:35 To: otrs@otrs.org Subject: [otrs] OTRS 2.3.2 - FAQ Registration Help Please forgive the accidently sent posting - here is the entire thing: I am running 2.3.2 on W2K3 / IIS6 / MSSQL 2005. Have everything running nicely except for the FAQ module. Have installed it through the PackageManager, but there is no icon or link anywhere that I can find to navigate to the FAQ or actually start creating FAQ items. Also, if I manually go to the hook - http://respighi/otrs/index.pl?Action=FAQ - I receive this error: Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Comment: Please contact your admin Bug Report: Top of Form Bottom of Form Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: MSWin32 Time: Fri May 8 10:32:04 2009 Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Traceback (3824): Module: Kernel::System::Web::InterfaceAgent::Run (v1.34) Line: 689 Module: C:\OTRS\otrs\bin\cgi-bin\index.pl (v1.87) Line: 47 Have looked through mailing list archives and documentation but unsuccessful so far in find documentation to resolve this error. Thank you, Nathan Campbell Systems Administrator Dallas Symphony Orchestra