Thanks for the info. I'll certainly head in that direction. I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket. Thanks again, Jon _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Thursday, July 02, 2009 3:25 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Question regarding inbound email / ticket creation have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks. Unfortunately exactly how this is done on a winderz box I can't say. Maybe this will give you some assistance in where to look. gl, <long weekend pending T-1h41s> _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jon Accornero Sent: Thursday, July 02, 2009 3:08 PM To: otrs@otrs.org Subject: [otrs] Question regarding inbound email / ticket creation I'm rather new to OTRS so forgive me if this has been answered before. I've been struggling with this the last few days. I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to configure OTRS to receive inbound email. The server I'm pulling from is an IMAP with SSL. Looking at other forums, it appears that this is a problem and doesn't quite work. So I enabled POP3 in a Gmail account that I have and it appears not to work either. I set it up in postmaster account as a POP3S too. I just need to show people that this thing can pull an email in and create a ticket. Could someone point me in the right direction? Thanks, in advance, for the help! - jon

Thanks for all the detailed info!! I still seem to have a problem. I tried it using Pop3s and IMAP as well and when I run the "Run Now" from the mail admin screen, it runs for about 60 seconds then it fails and I get the following: Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_OTRS_bin_cgi_2dbin_index_2epl::h andler (unknown version) Line: 48 Any ideas? Thanks!! - jon _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, July 02, 2009 4:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question regarding inbound email / ticket creation Hi there, We have successfully created tickets from inbound e-mails. We're currently fetching a POP3S account provided by a third party. These are the steps we followed: 1. Register the e-mail account at /otrs/index.pl?Action=AdminSystemAddress and associate it with a queue 2. Go to /otrs/index.pl?Action=AdminQueue and make sure the e-mail account is actually associated with the chosen queue 3. Go to /otrs/index.pl?Action=AdminMailAccount and create a new entry for the same e-mail account specifying all the info (protocol, username, password, server, queue). For making sure we can connect to that account from the OTRS server, we first configured it in an e-mail client on the same server and made sure we were able to read messages sent to that account 4. Send an e-mail to the e-mail account and then from the same /otrs/index.pl?Action=AdminMailAccount screen, click on "Run Now" so the account is fetched by OTRS 5. Go to /otrs/index.pl?Action=AdminLog and make sure that the e-mail account checking occurs without problems. If is there any problem the log entry will let you know. If everything goes well, after a coupĺe of minutes (if it says so at /otrs/index.pl?Action=AgentPreferences), a new ticket should show up on the chosen queue Greetings, Leonardo Certuche On Thu, Jul 2, 2009 at 2:44 PM, Jon Accornero wrote: Thanks for the info. I'll certainly head in that direction. I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket. Thanks again, Jon _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Thursday, July 02, 2009 3:25 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Question regarding inbound email / ticket creation have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks. Unfortunately exactly how this is done on a winderz box I can't say. Maybe this will give you some assistance in where to look. gl, <long weekend pending T-1h41s> _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jon Accornero Sent: Thursday, July 02, 2009 3:08 PM To: otrs@otrs.org Subject: [otrs] Question regarding inbound email / ticket creation I'm rather new to OTRS so forgive me if this has been answered before. I've been struggling with this the last few days. I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to configure OTRS to receive inbound email. The server I'm pulling from is an IMAP with SSL. Looking at other forums, it appears that this is a problem and doesn't quite work. So I enabled POP3 in a Gmail account that I have and it appears not to work either. I set it up in postmaster account as a POP3S too. I just need to show people that this thing can pull an email in and create a ticket. Could someone point me in the right direction? Thanks, in advance, for the help! - jon --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi Jon, What version of OTRS are you using? What OS do you use? If you run otrs/bin/PostMasterMailbox.pl from the command line as the OTRS user, what output do you get? Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2009/7/6 Jon Accornero

Thanks for all the detailed info!! I still seem to have a problem. I tried it using Pop3s and IMAP as well and when I run the "Run Now" from the mail admin screen, it runs for about 60 seconds then it fails and I get the following:

Module: ModPerl::ROOT::ModPerl::Registry::C_3a_otrs_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48

Any ideas?

Thanks!!

- jon

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Thursday, July 02, 2009 4:28 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Question regarding inbound email / ticket creation

Hi there,

We have successfully created tickets from inbound e-mails. We're currently fetching a POP3S account provided by a third party. These are the steps we followed:

1. Register the e-mail account at /otrs/index.pl?Action=AdminSystemAddress and associate it with a queue 2. Go to /otrs/index.pl?Action=AdminQueue and make sure the e-mail account is actually associated with the chosen queue 3. Go to /otrs/index.pl?Action=AdminMailAccount and create a new entry for the same e-mail account specifying all the info (protocol, username, password, server, queue). For making sure we can connect to that account from the OTRS server, we first configured it in an e-mail client on the same server and made sure we were able to read messages sent to that account 4. Send an e-mail to the e-mail account and then from the same /otrs/index.pl?Action=AdminMailAccount screen, click on "Run Now" so the account is fetched by OTRS 5. Go to /otrs/index.pl?Action=AdminLog and make sure that the e-mail account checking occurs without problems. If is there any problem the log entry will let you know. If everything goes well, after a coupĺe of minutes (if it says so at /otrs/index.pl?Action=AgentPreferences), a new ticket should show up on the chosen queue

Greetings,

Leonardo Certuche

On Thu, Jul 2, 2009 at 2:44 PM, Jon Accornero wrote:

...

Thanks for the info. I'll certainly head in that direction.

I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket.

Thanks again, Jon

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *LQ Marshall *Sent:* Thursday, July 02, 2009 3:25 PM *To:* 'User questions and discussions about OTRS.' *Subject:* Re: [otrs] Question regarding inbound email / ticket creation

have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks.

Unfortunately exactly how this is done on a winderz box I can't say. Maybe this will give you some assistance in where to look.

gl, <long weekend pending T-1h41s>

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Jon Accornero *Sent:* Thursday, July 02, 2009 3:08 PM *To:* otrs@otrs.org *Subject:* [otrs] Question regarding inbound email / ticket creation

I'm rather new to OTRS so forgive me if this has been answered before. I've been struggling with this the last few days.

I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to configure OTRS to receive inbound email.

The server I'm pulling from is an IMAP with SSL. Looking at other forums, it appears that this is a problem and doesn't quite work. So I enabled POP3 in a Gmail account that I have and it appears not to work either. I set it up in postmaster account as a POP3S too.

I just need to show people that this thing can pull an email in and create a ticket. Could someone point me in the right direction?

Thanks, in advance, for the help!

- jon

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Hi Jon, It is absolutely possible to use POP3S and IMAPS, there are just a few open issues which all have workarounds: See here: http://www.mail-archive.com/otrs@otrs.org/msg25786.html Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jul 2, 2009 at 21:44, Jon Accornero wrote:

Thanks for the info. I'll certainly head in that direction.

I actually have a Fedora10 server as well and tried installing and running it there. I ended up with the same issues. I just can't seem to connect to a mail server and pull in an email and have it create the ticket.

Thanks again, Jon

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *LQ Marshall *Sent:* Thursday, July 02, 2009 3:25 PM *To:* 'User questions and discussions about OTRS.' *Subject:* Re: [otrs] Question regarding inbound email / ticket creation

have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks.

Unfortunately exactly how this is done on a winderz box I can't say. Maybe this will give you some assistance in where to look.

gl, <long weekend pending T-1h41s>

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Jon Accornero *Sent:* Thursday, July 02, 2009 3:08 PM *To:* otrs@otrs.org *Subject:* [otrs] Question regarding inbound email / ticket creation

I'm rather new to OTRS so forgive me if this has been answered before. I've been struggling with this the last few days.

I have installed a couple of different versions of the Windows flavor of OTRS (including the latest 2.4(beta)) to evaluate it. I have yet to configure OTRS to receive inbound email.

The server I'm pulling from is an IMAP with SSL. Looking at other forums, it appears that this is a problem and doesn't quite work. So I enabled POP3 in a Gmail account that I have and it appears not to work either. I set it up in postmaster account as a POP3S too.

I just need to show people that this thing can pull an email in and create a ticket. Could someone point me in the right direction?

Thanks, in advance, for the help!

- jon

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