Just a hint to also unlock the ticket when/if you close it by event... On Thu, Aug 11, 2016 at 6:57 PM, Alvaro Cordero wrote:

Hello,

You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue.

Regards

2016-08-11 6:41 GMT-06:00 Anton Kornexl :

...

Hello,

it would be nice to configure an automatic state change to closed, if a ticket is moved to a specific queue.

kind regards

Anton Kornexl

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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