Dashboard new collumn

André Cavalcante

7 Apr 2014 7 Apr '14

10:24 p.m.

Hi there, During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard. Do I need to alter any .pm ou .dtl file? Dashboard shows only data related to the ticket. -- *André Luiz *

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Gerald Young

8 Apr 8 Apr

1:04 p.m.

try CustomerID/customer_id without an s On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante wrote:

...

Hi there,

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard.

Do I need to alter any .pm ou .dtl file?

Dashboard shows only data related to the ticket.

-- *André Luiz *

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André Cavalcante

1:13 p.m.

CustomerID (without "s") maps to username LDAP integration Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ], 2014-04-08 10:04 GMT-03:00 Gerald Young :

...

try CustomerID/customer_id without an s

On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante wrote:

...
Hi there,

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard.

Do I need to alter any .pm ou .dtl file?

Dashboard shows only data related to the ticket.

-- *André Luiz *

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-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

Gerald Young

1:57 p.m.

Why did you do that? Why store the same value in two fields? On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante wrote:

...

CustomerID (without "s") maps to username LDAP integration

Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ],

2014-04-08 10:04 GMT-03:00 Gerald Young :

try CustomerID/customer_id without an s

...
On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante wrote:

...
Hi there,

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard.

Do I need to alter any .pm ou .dtl file?

Dashboard shows only data related to the ticket.

-- *André Luiz *

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André Cavalcante

2:01 p.m.

Would be correct to the the following? CustomerID = department CustomerIDs = nothing 2014-04-08 10:57 GMT-03:00 Gerald Young :

...

Why did you do that? Why store the same value in two fields?

On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante wrote:

...
CustomerID (without "s") maps to username LDAP integration

Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ],

2014-04-08 10:04 GMT-03:00 Gerald Young :

try CustomerID/customer_id without an s

...
On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante
...
wrote:

...
Hi there,

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard.

Do I need to alter any .pm ou .dtl file?

Dashboard shows only data related to the ticket.

-- *André Luiz *

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-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

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Gerald Young

2:04 p.m.

That's what I would suggest. On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante wrote:

...

Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

2014-04-08 10:57 GMT-03:00 Gerald Young :

Why did you do that? Why store the same value in two fields?

...
On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante wrote:

...
CustomerID (without "s") maps to username LDAP integration

Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ],

2014-04-08 10:04 GMT-03:00 Gerald Young :

try CustomerID/customer_id without an s

...
On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante < treba.andre@gmail.com> wrote:

...
Hi there,

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard.

Do I need to alter any .pm ou .dtl file?

Dashboard shows only data related to the ticket.

-- *André Luiz *

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André Cavalcante

2:14 p.m.

I`m gonna test it. Thanks. 2014-04-08 11:04 GMT-03:00 Gerald Young :

...

That's what I would suggest.

On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante wrote:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

2014-04-08 10:57 GMT-03:00 Gerald Young :

Why did you do that? Why store the same value in two fields?

...
On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante wrote:

...
CustomerID (without "s") maps to username LDAP integration

Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ],

2014-04-08 10:04 GMT-03:00 Gerald Young :

try CustomerID/customer_id without an s

...
On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante < treba.andre@gmail.com> wrote:

...
Hi there,

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I've added to the dashboard.

Do I need to alter any .pm ou .dtl file?

Dashboard shows only data related to the ticket.

-- *André Luiz *

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André Cavalcante

10:41 p.m.

It didn't work out. I guess I gotta make some configuration in some .dtl ou .pm file. Dashboard is supposed to show tickets data only. 2014-04-08 11:14 GMT-03:00 André Cavalcante :

...

I`m gonna test it. Thanks.

2014-04-08 11:04 GMT-03:00 Gerald Young :

That's what I would suggest.

...
On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante wrote:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

2014-04-08 10:57 GMT-03:00 Gerald Young :

Why did you do that? Why store the same value in two fields?

...
On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante
...
wrote:

...
CustomerID (without "s") maps to username LDAP integration

Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ],

2014-04-08 10:04 GMT-03:00 Gerald Young :

try CustomerID/customer_id without an s

...
On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante < treba.andre@gmail.com> wrote:

> Hi there, > > > During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = > department (LDAP), but it brings no value to the column I've added to the > dashboard. > > > Do I need to alter any .pm ou .dtl file? > > > Dashboard shows only data related to the ticket. > > -- > *André Luiz * > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

Mathias Braeunling

14 Apr 14 Apr

7:56 p.m.

Hi, Am 08.04.14 16:01, schrieb André Cavalcante:

...

Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id). This also allows the use of the company tickets option in the customer interface. --Mathias

André Cavalcante

15 Apr 15 Apr

1:21 a.m.

Hi there, No success so far... Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < mathias.otrsmailinglists@gmail.com> escreveu:

...

Hi,

Am 08.04.14 16:01, schrieb André Cavalcante:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id).

This also allows the use of the company tickets option in the customer interface.

--Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

Gerald Young

1:39 a.m.

...

No success so far... This is quite difficult to troubleshoot.

What have you tried? What is the result? Did you get any error messages? How is the result not what you wanted/expected? What did you search for to achieve your results? How may random person -- who might be able to help you -- replicate your results?

...

During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I’ve added to the dashboard. [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ],

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

The ldap attribute department shows? Your current Map is ... And you expect what to happen? And what actually happens? On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante wrote:

...

Hi there,

No success so far...

Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < mathias.otrsmailinglists@gmail.com> escreveu:

Hi,

...
Am 08.04.14 16:01, schrieb André Cavalcante:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id).

This also allows the use of the company tickets option in the customer interface.

--Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

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André Cavalcante

2:31 a.m.

What have you tried? I've set CustomerID = department (LDAP) What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping When I go to Customer Information Center the company is shown ok. 2014-04-14 22:39 GMT-03:00 Gerald Young :

...

...
No success so far... This is quite difficult to troubleshoot.

What have you tried? What is the result? Did you get any error messages? How is the result not what you wanted/expected? What did you search for to achieve your results? How may random person -- who might be able to help you -- replicate your results?

...
During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I’ve added to the dashboard. [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ],

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

The ldap attribute department shows? Your current Map is ...

And you expect what to happen? And what actually happens?

On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante wrote:

...
Hi there,

No success so far...

Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < mathias.otrsmailinglists@gmail.com> escreveu:

Hi,

...
Am 08.04.14 16:01, schrieb André Cavalcante:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id).

This also allows the use of the company tickets option in the customer interface.

--Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

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Mathias Braeunling

7:22 a.m.

Hi, Am 15.04.14 04:31, schrieb André Cavalcante:

...

What have you tried? I've set CustomerID = department (LDAP) What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping

When I go to Customer Information Center the company is shown ok.

I think some screenshots (customer information center) and the currently used customer mapping would help. Also make sure that you used the correct ldap field (e.g. department, ou, etc.) in mapping. I know that sounds a little simpleminded, but it happens that one simply puts in the wrong field and doesn't realise it. --Mathias

André Cavalcante

23 Apr 23 Apr

11:31 p.m.

Hi people, I need some help. I have mapped OTRS and AD (LDAP), and I'd like add collumn to the dashboard to show the department where the ticket come from, but it brings no data. The mapping is the following. Thanks. Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ], 2014-04-14 23:31 GMT-03:00 André Cavalcante :

...

What have you tried? I've set CustomerID = department (LDAP) What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping

When I go to Customer Information Center the company is shown ok.

2014-04-14 22:39 GMT-03:00 Gerald Young :

...
No success so far... This is quite difficult to troubleshoot.

What have you tried? What is the result? Did you get any error messages? How is the result not what you wanted/expected? What did you search for to achieve your results? How may random person -- who might be able to help you -- replicate your results?

...
During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I’ve added to the dashboard. [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ],

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

The ldap attribute department shows? Your current Map is ...

And you expect what to happen? And what actually happens?

On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante wrote:

...
Hi there,

No success so far...

Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < mathias.otrsmailinglists@gmail.com> escreveu:

Hi,

...
Am 08.04.14 16:01, schrieb André Cavalcante:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id).

This also allows the use of the company tickets option in the customer interface.

--Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

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-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

Gerald Young

24 Apr 24 Apr

3:59 p.m.

Can't replicate. [ 'UserDepartment','Department','department', 1, 0, 'var', '', 1 ], On Wed, Apr 23, 2014 at 7:31 PM, André Cavalcante wrote:

...

Hi people,

I need some help. I have mapped OTRS and AD (LDAP), and I'd like add collumn to the dashboard to show the department where the ticket come from, but it brings no data.

The mapping is the following. Thanks.

Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 1 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, 'var', '', 1 ], [ 'UserLastname', 'Lastname', 'sn', 1, 0, 'var', '', 1 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 1 ], [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 1 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 1 ], [ 'UserStreet', 'Street', 'streetAddress', 1, 0, 'var', '', 1 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 1 ], [ 'UserCity', 'City', 'l', 1, 0, 'var', '', 1 ], [ 'UserCountry', 'Country', 'co', 1, 0, 'var', '', 1 ], ],

2014-04-14 23:31 GMT-03:00 André Cavalcante :

What have you tried? I've set CustomerID = department (LDAP)

...
What is the result? It brings no result. Did you get any error messages? No error messages How is the result not what you wanted/expected? It brings no result at all, It should companys name. What did you search for to achieve your results? I'd like to add a collumn to dashboard to show each tickts company How may random person -- who might be able to help you -- replicate your results? I can send some files .dtl or the otrs-ldap mapping

When I go to Customer Information Center the company is shown ok.

2014-04-14 22:39 GMT-03:00 Gerald Young :

...
No success so far... This is quite difficult to troubleshoot.

What have you tried? What is the result? Did you get any error messages? How is the result not what you wanted/expected? What did you search for to achieve your results? How may random person -- who might be able to help you -- replicate your results?

...
During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I’ve added to the dashboard. [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ],

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

The ldap attribute department shows? Your current Map is ...

And you expect what to happen? And what actually happens?

On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante
...
wrote:

...
Hi there,

No success so far...

Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < mathias.otrsmailinglists@gmail.com> escreveu:

Hi,

...
Am 08.04.14 16:01, schrieb André Cavalcante:

...
Would be correct to the the following?

CustomerID = department CustomerIDs = nothing

I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id).

This also allows the use of the company tickets option in the customer interface.

--Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

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-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

-- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE

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André Cavalcante
Gerald Young
Mathias Braeunling

Dashboard new collumn

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