Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields "Client ID", "Pending Date" and "Time Units" so i want to delete them.

El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió: Hi there,

To disable phone-ticket button, just uncheck the Frontend::Module###AgentTicketPhone entry at Ticket -> Frontend::Agent::ModuleRegistration To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search for phone and then click on Frontend::Agent::ModuleRegistration

greetings,

Leonardo Certuche Medellín, Colombia

On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. wrote: Hi, my name is Santiago Lunar and new using OTRS, i'm from Venezuela and work with Debian GNU/Linux since 2003; i think OTRS is a great Trouble Ticket system; i work as a server administrator in my country and I've already configured my OTRS but have a doubt and hope you guys could give me a hand.

The thing is that i want to delete some items from the main toolbar because i don't want the users to use some of that features like i.e Phone-Ticket. What should i modify for making this items disappear? Please let me know what kind of info do you need. I'll give you all the info you need.

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Hi Leonardo, The system just works great, no errors! So, if anyone is interested in doing the changes, have no fear. By the way, i'm using otrs2 in Debian Lenny, version 2.2.7-2lenny1 with apache2 version 2.2.9-10+lenny3, mysql-server version 5.0.51a-24+lenny1 and sendmail version 8.14.3-5. One more question Leonardo, is there a way that for the users to create their own accounts in OTRS? Sorry for my ignorance, and thanks for your so useful help!

El vie, 03-07-2009 a las 10:34 -0500, Leonardo Certuche escribió: Hi there,

If you want to get rid of elements of the interface, you can take them off from /opt/otrs/Kernel/Output/HTML/Standard I guess the one you want to modify is AgentTicketEmail.dtl

It would be nice to know how it goes, please let us know.

Greetings,

Leonardo Certuche

On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M. wrote: Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields "Client ID", "Pending Date" and "Time Units" so i want to delete them.

>El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió:

> Hi there, > > To disable phone-ticket button, just uncheck the > Frontend::Module###AgentTicketPhone > entry at > Ticket -> Frontend::Agent::ModuleRegistration > To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search > for phone and then click on Frontend::Agent::ModuleRegistration > > greetings, > > > Leonardo Certuche > Medellín, Colombia > > > On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. > wrote: > Hi, my name is Santiago Lunar and new using OTRS, i'm from > Venezuela and > work with Debian GNU/Linux since 2003; i think OTRS is a great > Trouble > Ticket system; i work as a server administrator in my country > and I've > already configured my OTRS but have a doubt and hope you guys > could give > me a hand. > > The thing is that i want to delete some items from the main > toolbar > because i don't want the users to use some of that features > like i.e > Phone-Ticket. What should i modify for making this items > disappear? > Please let me know what kind of info do you need. I'll give > you all the > info you need. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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Sorry that i didn't answer before, i've been busy. I haven't tried all the changes because i did something really stupid and changed the URL of the OTRS via web and now i'm trying to solve the redirection problem; as soon as i have the system working fine i'll let you know how it worked.

En Mon, 06 Jul 2009 11:31:33 -0430, Leonardo Certuche escribió:

Hi there,

Customers can create their own account (or at least request it) using their web interface /otrs/customer.pl I've never done it so you'd better try first, there's probably some changes to do on sysconfig before it works as you expect.

I would appreciate if you send me the otrs files you changed along with a short explanation, I'd like to try them.

Greetings,

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Mon, Jul 6, 2009 at 9:52 AM, Santiago R. Lunar M. < santiago.lunar.m@gmail.com> wrote:

...

Hi Leonardo,

The system just works great, no errors! So, if anyone is interested in doing the changes, have no fear. By the way, i'm using otrs2 in Debian Lenny, version 2.2.7-2lenny1 with apache2 version 2.2.9-10+lenny3, mysql-server version 5.0.51a-24+lenny1 and sendmail version 8.14.3-5.

One more question Leonardo, is there a way that for the users to create their own accounts in OTRS?

Sorry for my ignorance, and thanks for your so useful help!

...

El vie, 03-07-2009 a las 10:34 -0500, Leonardo Certuche escribió: Hi there,

If you want to get rid of elements of the interface, you can take them off from /opt/otrs/Kernel/Output/HTML/Standard I guess the one you want to modify is AgentTicketEmail.dtl

It would be nice to know how it goes, please let us know.

Greetings,

Leonardo Certuche

On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M. wrote: Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields "Client ID", "Pending Date" and "Time Units" so i want to delete them.

>El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió:

> Hi there, > > To disable phone-ticket button, just uncheck the > Frontend::Module###AgentTicketPhone > entry at > Ticket -> Frontend::Agent::ModuleRegistration > To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search > for phone and then click on Frontend::Agent::ModuleRegistration > > greetings, > > > Leonardo Certuche > Medellín, Colombia > > > On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M. > wrote: > Hi, my name is Santiago Lunar and new using OTRS, i'm from > Venezuela and > work with Debian GNU/Linux since 2003; i think OTRS is a great > Trouble > Ticket system; i work as a server administrator in my country > and I've > already configured my OTRS but have a doubt and hope you guys > could give > me a hand. > > The thing is that i want to delete some items from the main > toolbar > because i don't want the users to use some of that features > like i.e > Phone-Ticket. What should i modify for making this items > disappear? > Please let me know what kind of info do you need. I'll give > you all the > info you need. > >

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