At this point, it looks like I had it all installed correctly - but when I went to go to index.php or installer.php it said Died at Defaults.pm http://defaults.pm/ line 1803. The line in question is telling me that $HOME/RELEASE file is not available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this error. I had sent a longer more detailed message to the list on Friday detailing what I was experiencing. If you'd like I can forward that to you. Thank you for your assistance! So far I'm pretty impressed with what I *have* seen so far, I'd like to see what it can do for us in house. Thanks, Liz On 1/29/07, Gonzalo Servat < gservat@gmail.com> wrote:

On 1/29/07, Liz Burke-Scovill wrote:

...

Has anyone installed OTRS via compile from source to non-default install directories that can answer some questions for me? On or off list? I've been running into some problems, and if we're going to go with OTRS, we would need to address those issues.

Hi,

I had the same doubts when I wanted to install to the non-default path (/opt/otrs) as I couldn't find any documentation on that. The install guide doesn't say anything about using whatever path you want. Anyway, since it's all source, if need be the hardcoded path can be modified. There's no need to as you just configure the right path in Kernel/Config.pm and in bin/otrs.cleanup, and get the right permissions set.

What problems are you having?

Best regards, Gonzalo.

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btw - Gonzalo, Thank you - your pointer to Config.pm was exactly what I needed :). It's still not up and running, but that has to do with stuff out of my control - but at least it's pointing in the right places, and I *can* get, for example, the installer.pl page to come up, whereas I couldn't before. Thanks again for your help. Liz On 1/29/07, Gonzalo Servat wrote:

On 1/29/07, Liz Burke-Scovill wrote:

...

At this point, it looks like I had it all installed correctly - but when I went to go to index.php or installer.php it said

Died at Defaults.pm http://defaults.pm/ line 1803.

The line in question is telling me that $HOME/RELEASE file is not available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, I get this error.

I had sent a longer more detailed message to the list on Friday detailing what I was experiencing. If you'd like I can forward that to you.

Thank you for your assistance! So far I'm pretty impressed with what I *have* seen so far, I'd like to see what it can do for us in house.

I've only been using OTRS for a week, which is about the same time I have on this list :-) Was quiet for the first few days, and now it has started to pick up a bit.

Line 1803 (or just above it) occurs when $Self->{Home}/RELEASE is not found. My $Self->{Home} is defined in /path/to/otrs/Kernel/Config.pm. In my case, it points to: /home/otrs/www/otrs.

Anyway, feel free to reply to this message (to the list) showing the error message and I'll try and help you out.

Best regards, Gonzalo.

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-- Imagination is intelligence having fun... fiddledragon@gmail.com