I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.4 What I need to do is to choose an owner from a list using Bulk or Action Multiple. Thanx!!!!!!!!!!!!!!! From: leonardo.certuche@itcon-ltda.com Date: Mon, 30 Nov 2009 14:47:04 -0500 To: otrs@otrs.org Subject: Re: [otrs] Action Multiple need help Is I click "bulk action" button on the bottom of the ticket screen, one of the options shown is owner, not your case? then go to Ticket -> Frontend::Agent::Ticket::ViewBulk and set Ticket::Frontend::AgentTicketBulk###Owner to YES Leonardo Certuche On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed wrote: Hi, I need to use Action Multiple to change the tickets owner, is it possible? I couldnt find out how to do that so far. Thanx in advance.!!! ¿Te llegan demasiados emails? Organizate con Hotmail. ¡Creá carpetas para todos tus correos! ¡Revisá de un vistazo si tenés correos nuevos! Ingresá a tu Hotmail desde tu Messenger. ¡Probalo ahora! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ No salgas de tu casa sin saber cómo va a estar el clima http://tiempo.ar.msn.com/

I have the bulk option but I only can choose if I want to be the owner, that may be the "owner, yes" option u ve mentioned before I always choose de detail option in the ticket and choose an owner to work it. The Owner, then, gets the ticket block and starts to work. I dont need to change the history because its an online procedure. I need to select several tickets and assign them to an owner. Thanx in advance!!!!!!!! From: leonardo.certuche@itcon-ltda.com Date: Mon, 30 Nov 2009 16:41:59 -0500 To: otrs@otrs.org Subject: Re: [otrs] Action Multiple need help If you didn't find it then probably it does not exist in your version :( What about making the changes directly on database? the table would be ticket_history ;) Leonardo Certuche On Mon, Nov 30, 2009 at 4:02 PM, Alan Creed wrote: I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.4 What I need to do is to choose an owner from a list using Bulk or Action Multiple. Thanx!!!!!!!!!!!!!!! From: leonardo.certuche@itcon-ltda.com Date: Mon, 30 Nov 2009 14:47:04 -0500 To: otrs@otrs.org Subject: Re: [otrs] Action Multiple need help Is I click "bulk action" button on the bottom of the ticket screen, one of the options shown is owner, not your case? then go to Ticket -> Frontend::Agent::Ticket::ViewBulk and set Ticket::Frontend::AgentTicketBulk###Owner to YES Leonardo Certuche On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed wrote: Hi, I need to use Action Multiple to change the tickets owner, is it possible? I couldnt find out how to do that so far. Thanx in advance.!!! ¿Te llegan demasiados emails? Organizate con Hotmail. ¡Creá carpetas para todos tus correos! ¡Revisá de un vistazo si tenés correos nuevos! Ingresá a tu Hotmail desde tu Messenger. ¡Probalo ahora! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ¿Cansado de borrar spam de tu bandea de entrada? ¡Ganá tiempo con el nuevo filtro anti spam de Hotmail! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ ¿No tenés Hotmail en tu BlackBerry? configuralo, Clic Aquí http://www.hotmailentublackberry.com/hotmail.html