That works for me, but what I've found out is that once a user has services assigned to them, I can't assign default services... Its like either you individually add services to the user OR default, but you can't have both. Is that normal? Jason Dupuy IT Manager Global Products Inc. St. Peters, MO 63376 636-939-9008 Phone 314-218-2339 Fax Confidentiality note: This document and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this document or any attachment is prohibited. If you have received this document in error, please notify us immediately by returning it to the sender and destroying any copy. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Arthur de Pauw Sent: Friday, November 06, 2009 12:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SLA combo box contains only a dash In our setup (with ITSM), you have to link Services to customer users through the "Customer Users <-> Services" link. If you now select the Customer User with Services assigned, your drop down should be filled with the services you've setup for this user. Hope this helps, Arthur On Fri, Nov 6, 2009 at 5:58 PM, Stijn Debruyckere wrote: Hi there, I have enabled Service/SLA's and added a (valid) SLA and service. As a result, every ticket now has two new combo boxes in the free fields part: Service and SLA. But somehow the SLA combo doesn't display any values, it just contains a dash. The service combo box does work. Does anyone have any clues or hints to figure this one out? Thanks a lot, Stijn