Hello, I have created a Dynamic Field for managing multiple escalation levels which is working fine. But I want to change its value to a preset value whenever escalation update timer is reset. How can this be accomplished? Thanks Praneeth Katru Description: cid:Image0 Empowering Enterprise Efficiency Q4-A1 | 10th Floor | Cyber Towers | Hi-Tech City | Madhapur | Hyderabad-500 081 | India | Office:91-40-44335055 | US Direct:609-454-6901 | mailto:Praneeth.Katru@SmartIMS.com Praneeth.Katru@SmartIMS.com | http://www.smartims.com/ www.SmartIMS.com An MWBE and "GSA Schedule 70" Certified Company <http://images.google.com/imgres?imgurl=http://www.cttl.net/images/CiscoPart ner.gif&imgrefurl=http://www.cttl.net/partners.html&usg=__dLhSfNJRCBeAbTfeGH aP50aXY6w=&h=87&w=96&sz=5&hl=en&start=42&um=1&tbnid=Exf5udtuvueOJM:&tbnh=73& tbnw=81&prev=/images%3Fq%3Dcisco%2Bpartner%2Bselect%2BCERTIFIED%26ndsp%3D18% 26hl%3Den%26rlz%3D1T4IBMA_enUS309US309%26sa%3DN%26start%3D36%26um%3D1> Description: cid:Image1 <http://images.google.com/imgres?imgurl=http://www.flow3d.com/images/imgs_re s/partner_logos/bus_prtnr_2C_horz_lg.jpg&imgrefurl=http://www.flow3d.com/res ources/res_soft_part.html&usg=__si29g4iMpPgl-TxxY091Z-NBg6M=&h=206&w=448&sz= 7&hl=en&start=51&um=1&tbnid=1ue19B0lnrHhhM:&tbnh=58&tbnw=127&prev=/images%3F q%3DHP%2BBusiness%2Bpartner%26ndsp%3D18%26hl%3Den%26rlz%3D1T4IBMA_enUS309US3 09%26sa%3DN%26start%3D36%26um%3D1> Description: cid:Image2 <http://images.google.com/imgres?imgurl=http://www.neoxen.com/neoxen/images/ gold_certified_logo.gif&imgrefurl=http://www.neoxen.com/neoxen/partners/&usg =__p5cwFSzpnGLjyLRutEDXQfNbFr4=&h=77&w=134&sz=5&hl=en&start=73&sig2=mC2zQwIR BMpaiIMgah46PQ&um=1&tbnid=kHuMOaIMJOibpM:&tbnh=53&tbnw=92&prev=/images%3Fq%3 Dmicrosoft%2Bgold%2Bcertified%2Bpartner%26ndsp%3D18%26hl%3Den%26rlz%3D1T4IBM A_enUS326US326%26sa%3DN%26start%3D72%26um%3D1&ei=oicgSsFP0JWUB5yf1YgG> Description: cid:Image3 <http://images.google.com/imgres?imgurl=http://www.mcg.be/uploadedpictures/C isco-SMB-Logo.jpg&imgrefurl=http://www.mcg.be/pages/detailNewsMCG.aspx%3FLan guage%3D1%26IDNews%3D58%26IDNewsLinked%3D59&usg=__30atWWV7-qFmfi31kFQNvxdhak 4=&h=92&w=300&sz=36&hl=en&start=17&um=1&tbnid=BhmWOR4FoRMuNM:&tbnh=36&tbnw=1 16&prev=/images%3Fq%3DCisco%2BSMb%2Bselect%2Bpartner%26hl%3Den%26rlz%3D1T4IB MA_enUS309US309%26um%3D1> Description: cid:Image4Description: cid:Image5