Hi, In OTRS, u can add your own queues. I want to create a queue title. For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done? Thanks, Zak ##################################################################################### This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. #####################################################################################
Make the header "queue" invalid - and it will be grayed in any selection list On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
Hi,
In OTRS, u can add your own queues. I want to create a queue title.
For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done?
Thanks,
Zak
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-- regards, Mikhail
Hi, On 05.12.2009, at 21:49, Mikhail Lukin wrote:
Make the header "queue" invalid - and it will be grayed in any selection list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
Hi,
In OTRS, u can add your own queues. I want to create a queue title.
For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done?
Thanks, Zak
be careful, doesn't work in MS IE !! Use "Queue Own Selection" instead. There you could even hide the real Queue name and show any comment you add to the queue. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project
Sorry about that, I never used MS IE while some of our customers do. I'll fix my settings, thanks! On Sun, 2009-12-06 at 00:53 +0100, Nils Leideck - ITSM wrote:
Hi,
On 05.12.2009, at 21:49, Mikhail Lukin wrote:
Make the header "queue" invalid - and it will be grayed in any selection list
On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote:
Hi,
In OTRS, u can add your own queues. I want to create a queue title.
For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done?
Thanks, Zak
be careful, doesn't work in MS IE !!
Use "Queue Own Selection" instead. There you could even hide the real Queue name and show any comment you add to the queue.
Nils Leideck
--
Nils Leideck Senior Consultant nils.leideck@leidex.net
https://webint.cryptonode.de / a Fractal project
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-- regards, Mikhail
Hi, How do I use "Queue Own Selection", I don't see the option in the admin area. Thanks. Regards, Zak From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Sunday, December 06, 2009 7:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue header Hi, On 05.12.2009, at 21:49, Mikhail Lukin wrote: Make the header "queue" invalid - and it will be grayed in any selection list On Sun, 2009-12-06 at 04:39 +0800, Mohamed Zakaria wrote: Hi, In OTRS, u can add your own queues. I want to create a queue title. For example, I create a queue called "technical problems", and in that queue two sub queues called "hardware problems" and "software problems". And I do not want the customers to be able to choose the "technical problems" but they can see the queue, sort of a queue header or title. Can this be done? Thanks, Zak be careful, doesn't work in MS IE !! Use "Queue Own Selection" instead. There you could even hide the real Queue name and show any comment you add to the queue. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net https://webint.cryptonode.dehttps://webint.cryptonode.de/ / a Fractal project ##################################################################################### This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. #####################################################################################
Hi, On 06.12.2009, at 07:20, Mohamed Zakaria wrote:
How do I use "Queue Own Selection", I don’t see the option in the admin area. Thanks.
SysConfig search will be your friend :-) CustomerPanelOwnSelection Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net LeideX.net Nils Leideck - ITSM Greesbergstr. 11 D - 50668 Köln Altstadt-Nord Mobile : +49 (0) 173 2733 892 Tel. : +49 (0) 221 1689 6910 FAX : +49 (0) 221 2711 285 Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 http://webint.cryptonode.de / a Fractal project
participants (3)
-
Mikhail Lukin -
Mohamed Zakaria -
Nils Leideck - ITSM