Dear all, I was going to test OTRS on a server where I had another webapp, that was working fine. After testing OTRS, I removed its package through apt / aptitude. The problem I face now is that the other webapp is unreachable, throwing a 500 error. Other files/folders (static) on the server are OK, but cannot connect to that web application. Any idea what could OTRS have changed on Apache to restrict/block access in some way? Thanks. Rodrigo
Dear all, Is it possible to see the owner of each ticket in the All Ticket view? (http://SERVERNAME/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1) I have been searching around in Sysconfig but can find anything there. Is there a file that I can easily alter to make the change (OTRS\Kernel\Output\HTML\Standard\AgentTicketQueue.dtl or something) I am not a programmer so a simple solution would be appreciated. Thanks, Heinz
Hi, In my config I see it. If I go in All Ticket view I saw all ticket unlocked with the owner. If this can help you. Le 02/02/2010 15:41, Heinz Høyland a écrit :
Dear all,
Is it possible to see the owner of each ticket in the All Ticket view?
(http://SERVERNAME/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1 http://SERVERNAME/otrs/index.pl?Action=AgentTicketQueue&QueueID=0&ViewAll=1)
I have been searching around in Sysconfig but can find anything there.
Is there a file that I can easily alter to make the change (OTRS\Kernel\Output\HTML\Standard\AgentTicketQueue.dtl or something)
I am not a programmer so a simple solution would be appreciated.
Thanks,
Heinz
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Hi, On 02.02.2010, at 14:31, Rodrigo L.G. - Bit4id wrote:
Any idea what could OTRS have changed on Apache to restrict/block access in some way?
any details copied from the Apache Logfile you could provide? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (4)
-
Guillaume Rehm -
Heinz Høyland -
Nils Leideck - ITSM -
Rodrigo L.G. - Bit4id