Unable to send reply to customer (wnen queue's system address is different from core sendmail acnt))
Dear users, I am using 3.1.4 version of OTRS in windows server 2003I want to root emails/tickets coming from with a specific 'To Address' to corresponding queue and whenever an email answer need to be send to customer then it need to use configured sender address. I followed below steps : 0.From Core::sendMail i configured abc@yahoo.com as mail account using smtp. 1.Created two Post Master Mail Accounts (like abc@yahoo.com and pqr@yahoo.com) 2.Created two Queues (like abc, pqr) 3.Created two Email Addresses (like abc@yahoo.com and pqr@yahoo.com) 4.Selected 'system address' for abc queue as abc@yahoo.com and for pqr queue as pqr@yahoo.com
when i send a mail to abc@yahoo.com then it is stored in 'abc' queue and when a reply send by agent then it is delivered to
specific customer with from as abc@yahoo.com.
when i send a mail to pqr@yahoo.com it is stored in 'pqr' queue but unable to send reply to customer with from as pqr@yahoo.com (when 'pqr' queue's system address is pqr@yahoo.com)
i am getting below exception:Can't use from 'pqr@yahoo.com': 553From address not verified
but when i changed 'pqr' queue's system address as abc@yahoo.com then i am able to send reply.
Please help me to resolve this issue.Thank you
That's simple. You do not have permission to spoof/send as pqr when logged
in as abc. That's not an OTRS thing, that's a standard issue with your mail
provider. You'll need to authorize pqr as an additional email address in
abc's email account.
On Thu, Jun 28, 2012 at 5:37 AM, Naresh Reddy c
Dear users,
I am using 3.1.4 version of OTRS in windows server 2003I want to root emails/tickets coming from with a specific 'To Address' to corresponding queue and whenever an email answer need to be send to customer then it need to use configured sender address.
I followed below steps : 0.From Core::sendMail i configured abc@yahoo.com as mail account using smtp. 1.Created two Post Master Mail Accounts (like abc@yahoo.com and pqr@yahoo.com) 2.Created two Queues (like abc, pqr) 3.Created two Email Addresses (like abc@yahoo.com and pqr@yahoo.com) 4.Selected 'system address' for abc queue as abc@yahoo.com and for pqr queue as pqr@yahoo.com
when i send a mail to abc@yahoo.com then it is stored in 'abc' queue and when a reply send by agent then it is delivered to specific customer with from as abc@yahoo.com.
when i send a mail to pqr@yahoo.com it is stored in 'pqr' queue but unable to send reply to customer with from as pqr@yahoo.com (when 'pqr' queue's system address is pqr@yahoo.com)
i am getting below exception: Can't use from 'pqr@yahoo.com': 553From address not verified
but when i changed 'pqr' queue's system address as abc@yahoo.com then i am able to send reply.
Please help me to resolve this issue.Thank you
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Gerald Young -
Naresh Reddy c