Error answering ticket. ModPerl::Registry: Can't call method
Hi there! OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box. Here is the message from /var/log/httpd/error_log: ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! In the browser, before i press the submit button, it looks like the from field is empty (From <>). The same happens if I try to forward a message, BUT if I press split,my address is displayed on the screen. The system is capable to send emails when i transfer i ticket and so on. It seems that there might be a problem of getting the "from address". Anyone have a clue whats going on? I've managed to authenticate against our active directory, and getting customer info from our exchange server, so if I can get the rest to work, I'll be very happy. I'm not a perl programmer, so my capabilities to debug the problem is rather limited. I hope somebody can help! Thanks. Eivind Here is the message displayed in the browser: Server error! The server encountered an internal error and was unable to complete your request.
Sorry.. Forget about the "split" part... (I'm also a user :-) I've moved away the /opt/otrs directory, and downloaded the tar.gz field. Still the same problem (I thought there might be a problem with the rpm file). Both my name and email address appears on the top of the screen (the black field) as Peter Pan (peter.pan@mydomain.no) followed by date and time. -> So OTRS is able to get both name and address from the database. I thought that might be helpful information :-) Thanks! Eivind fre, 12.12.2003 kl. 12.46 skrev Eivind Arnesen:
Hi there!
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.!
In the browser, before i press the submit button, it looks like the from field is empty (From <>). The same happens if I try to forward a message, BUT if I press split,my address is displayed on the screen. The system is capable to send emails when i transfer i ticket and so on. It seems that there might be a problem of getting the "from address".
Anyone have a clue whats going on? I've managed to authenticate against our active directory, and getting customer info from our exchange server, so if I can get the rest to work, I'll be very happy. I'm not a perl programmer, so my capabilities to debug the problem is rather limited.
I hope somebody can help!
Thanks.
Eivind Here is the message displayed in the browser:
Server error!
The server encountered an internal error and was unable to complete your request.
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Hi Eivind, On Fri, Dec 12, 2003 at 12:46:31PM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi? Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
man, 15.12.2003 kl. 01.18 skrev Martin Edenhofer:
Hi Eivind,
On Fri, Dec 12, 2003 at 12:46:31PM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi?
Martin
You mean without mod_perl? No, I've tried without the perl settings in
/etc/httpd/conf.d/otrs.conf. I could really need some help with this
one,
we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS
if we can get it to work soon.
My current apache configuration uses:
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
# set mod_perl2 options
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Hi, On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi? [...] You mean without mod_perl? No, I've tried without the perl settings in /etc/httpd/conf.d/otrs.conf. I could really need some help with this one, we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS if we can get it to work soon.
My current apache configuration uses: [...]
It looks fine. However, try to use it without mod_perl, then you will get closer to the error. PS: If you need fast help (a solution). http://otrs.de/ :) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
tor, 18.12.2003 kl. 21.20 skrev Martin Edenhofer:
Hi,
On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi? [...] You mean without mod_perl? No, I've tried without the perl settings in /etc/httpd/conf.d/otrs.conf. I could really need some help with this one, we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS if we can get it to work soon.
My current apache configuration uses: [...]
It looks fine. However, try to use it without mod_perl, then you will get closer to the error.
OK. tried again without mod_perl. In the httpd/error_log I now see: [error] [client 10.1.11.32] [Fri Dec 19 08:56:41 2003] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Modules/AgentCompose.pm line 223. Eivind
PS: If you need fast help (a solution). http://otrs.de/ :)
Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
OK. Got it working! When I switched to mysql (for testing purposes) it worked as it should. When I was using postgresql all seemed to work fine, except answering tickets... For the time being (I have too spare time :-) I'll stick with using mysql (if it really works, that is :-P). However, I would really like to use postgresql since it really is a more complete dbms with standard features that I expect. I dunno what experiences other shave had with otrs using postgresql, but I would really like feedback. If I can manage to fix my error, I'll switch back to a real database :-) Thanks! Eivind fre, 19.12.2003 kl. 09.01 skrev Eivind Arnesen:
tor, 18.12.2003 kl. 21.20 skrev Martin Edenhofer:
Hi,
On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi? [...] You mean without mod_perl? No, I've tried without the perl settings in /etc/httpd/conf.d/otrs.conf. I could really need some help with this one, we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS if we can get it to work soon.
My current apache configuration uses: [...]
It looks fine. However, try to use it without mod_perl, then you will get closer to the error.
OK. tried again without mod_perl. In the httpd/error_log I now see:
[error] [client 10.1.11.32] [Fri Dec 19 08:56:41 2003] index.pl: Use of uninitialized value in concatenation (.) or string at ../..//Kernel/Modules/AgentCompose.pm line 223.
Eivind
PS: If you need fast help (a solution). http://otrs.de/ :)
Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/
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participants (2)
-
Eivind Arnesen -
Martin Edenhofer