Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to replace that tag with OTRS_CUSTOMER_EMAIL. However, doing that places the literal string OTRS_CUSTOMER_EMAIL in the notification instead of the full customer email. Is this bug and if so, does anyone know of a workaround? Thanks in advance for any help, -- ___________________________________________ Mobeen Azhar Email: moby@pcsn.net mailto:moby@pcsn.net **PC.Solutions.Net** http://www.pcsn.net http://www.pcsn.net/ Voice: 281-880-0738, Fax: 281-587-0844 HP Partner, IBM Business Partner, Microsoft Certified Partner, Multitech Optimum Reseller, WYSE Authorized Winterm Partner
Are the changes made through the sysconfig menu stored in the defaults.pm or in the database? Thanks Dan Metcalf Wireless Broadband Systems www.wbisp.com 781-566-2053 ext 6201 1-888-wbsystem (888) 927-9783 dan.metcalf@wbisp.com support: support@wbisp.com -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 268.2.1/277 - Release Date: 03/08/2006
maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines.... ;-)) Li otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:
Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to replace that tag with OTRS_CUSTOMER_EMAIL. However, doing that places the literal string OTRS_CUSTOMER_EMAIL in the notification instead of the full customer email. Is this bug and if so, does anyone know of a workaround?
Thanks in advance for any help,
--
___________________________________________ Mobeen Azhar Email: moby@pcsn.net mailto:moby@pcsn.net **PC.Solutions.Net** http://www.pcsn.net http://www.pcsn.net/ Voice: 281-880-0738, Fax: 281-587-0844 HP Partner, IBM Business Partner, Microsoft Certified Partner, Multitech
Optimum Reseller, WYSE Authorized Winterm Partner
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Thanks for the reply Volker, yes, there is that :) Now to figure out how to include attachments in the email - if it's not one thing it's another! Volker.Lipper@de.mecglobal.com wrote:
maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines.... ;-))
Li
otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:
Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to replace that tag with OTRS_CUSTOMER_EMAIL. However, doing that places the literal string OTRS_CUSTOMER_EMAIL in the notification instead of the full customer email. Is this bug and if so, does anyone know of a workaround?
Thanks in advance for any help,
--
___________________________________________ Mobeen Azhar Email: moby@pcsn.net mailto:moby@pcsn.net **PC.Solutions.Net** http://www.pcsn.net http://www.pcsn.net/ Voice: 281-880-0738, Fax: 281-587-0844 HP Partner, IBM Business Partner, Microsoft Certified Partner, Multitech Optimum Reseller, WYSE Authorized Winterm Partner
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Hi Mobeen, now i see that i just copied the Tag, what i meant was OTRS_CUSTOMER_EMAIL[100] but i see you understood anyway ;-)) afaik there is no possibiliti to define standard-aattachments to an auto-answer. But its open-source, go ahead..... Li otrs-bounces@otrs.org schrieb am 10.03.2006 09:38:06:
Thanks for the reply Volker, yes, there is that :) Now to figure out how to include attachments in the email - if it's not one thing it's another!
Volker.Lipper@de.mecglobal.com wrote:
maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines.... ;-))
Li
otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:
Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to replace that tag with OTRS_CUSTOMER_EMAIL. However, doing that places the literal string OTRS_CUSTOMER_EMAIL in the notification instead of the full customer email. Is this bug and if so, does anyone know of a workaround?
Thanks in advance for any help,
--
___________________________________________ Mobeen Azhar Email: moby@pcsn.net mailto:moby@pcsn.net **PC.Solutions.Net** http://www.pcsn.net http://www.pcsn.net/ Voice: 281-880-0738, Fax: 281-587-0844 HP Partner, IBM Business Partner, Microsoft Certified Partner, Multitech Optimum Reseller, WYSE Authorized Winterm Partner
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/
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participants (3)
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danlist＠wbisp.com -
Mobeen Azhar -
Volker.Lipper＠de.mecglobal.com