How to create tickets to repeating tasks?
Hello again :)Usually, in the helpdesk day to day work we have some repeating tasks like to install groups of Pcs. (50 Pcs = 50 tickets) Which function or method do you use in order to don't recreate many time the same ticket in OTRS? Thanks in advance for your help Raoul
Hi,
Using some kind of shell or preformatted text and creating ticket by cron ?
I've took this from eg. in INSTALL file realsed with my OTRS distro: 'cat
/opt/otrs/doc/test-email-1.box | /opt/otrs/bin/PostMaster.pl'
On Thu, Jul 9, 2009 at 4:27 PM, Le machito
Hello again :)Usually, in the helpdesk day to day work we have some repeating tasks like to install groups of Pcs. (50 Pcs = 50 tickets) Which function or method do you use in order to don't recreate many time the same ticket in OTRS? Thanks in advance for your help Raoul
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participants (2)
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Le machito -
Marco Vannini