Hello, in otrs version 3.1.7 for windows there is no attachment icon in articles with attach, we tried with ie, firefox an chrome. There is any workarround to solve this issue ? thanks in advance _____
There is!
I just installed otrs on windows, added a note to a ticket with an
attachment and it is shown, look at it:
[image: Inline images 1]
It could be that you have FileSystem as storage engine buy your otrs user
has no permission to write on the folder. Have you seen what's on your
AdminLog?
Leonardo Certuche
ITSM Consultant / COO
(57) 301 284 6250
(57) 4 320 7960 ext 1002
www.itconsultores.com.co
Cra 41 Nro 9 - 51 Edificio Arteria Of 104
Medellín, Colombia
On 1 August 2012 15:54, IT easyap
** Hello, in otrs version 3.1.7 for windows there is no attachment icon in articles with attach, we tried with ie, firefox an chrome. There is any workarround to solve this issue ?
thanks in advance
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I think you might be missing the configuration, there is a configuration
field that let you define if an icon is shown in TicketView when an article
has attachments.
The Field is Ticket -> Frontend::Agent::Ticket::ViewZoom ->
Ticket::ZoomAttachmentDisplay:
Yes/No
Regards
On Wed, Aug 1, 2012 at 2:54 PM, IT easyap
** Hello, in otrs version 3.1.7 for windows there is no attachment icon in articles with attach, we tried with ie, firefox an chrome. There is any workarround to solve this issue ?
thanks in advance
------------------------------
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
participants (3)
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Alvaro Cordero -
IT easyap -
Leonardo Certuche