Morning ;) Have a look at this E-Mails ..... It´s a Bug and there is an updated file to get thing working again :) http://www.mail-archive.com/otrs@otrs.org/msg27761.html and espacialy this one here : http://www.mail-archive.com/otrs@otrs.org/msg27762.html Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Rodrigo Correa To: OTRS Date: 31.10.2009 13:53 Subject: [otrs] Status de tickets and text ticket Sent by: otrs-bounces@otrs.org Hello, I have updated my version of OTRS 2.3.3 to 2.4.5, everything is apparently OK. I'm having some doubts: When I answer a ticket, he automatically come with this status of "closed successful", and in fact it should be as "OPEN". How do I change it? And also when I answer a ticket, a text is added to the message "SCALAR (0x82d7f6e4)", what is it? TKS, Rodrigo Corrêa Navegue com segurança com o Novo Internet Explorer 8. Baixe agora, é gratis! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/