Thanks Nils. Yes, I restart apache. If I don't restart apache I get other error when I try to access any page ("Error: Access denied for user 'otrs' (...)"). Regards Leticia Larrosa On Jan 5, 2008 6:35 AM, Nils Breunese (Lemonbit) wrote:

Leticia Larrosa wrote:

...

I'm using OTRS 2.1 for ubuntu 7.10 server.

I want to change the State name of pre-defined States of Tickets, for example change the "new" state name from "new" to " differentToNew ", so my final users (no English speakers) can understand the States of Tickets).

After I change it in the Admin-Area (link "Status"), I follow the indications of "Chapter 10. Modifying ticket states and ticket state types " of the "OTRS 2.1 - Admin Manual", so I e dit "Kernel/ Config.pm http://config.pm/" file and add the follow lines:

""" $Self->{PostmasterDefaultState} = 'differentToNew'; $Self->{CustomerDefaultState} = 'differentToNew'; """

When some customer, through the Customer Web Interface, tries to add a new Ticket, the follow error appears (and the Ticket isn't added):

""" Error: Need TicketID! Comentario: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Oct 31 08:10:20 2007 Message: Need TicketID! Traceback (7656): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.128.2.4) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12.2.1) Line: 286 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16.2.1) Line: 695 Module: ModPerl ::ROOT ::ModPerl ::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.37) Line: 203 Module: ModPerl::RegistryCooker::run (v1.37) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 """

At the same time, in the System Log appear the following errors:

""" Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 Need TicketID! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 No StateID for 'new'!!! Wed Oct 31 08:10:20 2007 error OTRS-CGI-10 StateType 'new' not found! """

Did you restart apache afterwards?

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/