Hi. I have a CentOS 5.5 i686. Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 I have a problem which appears sometimes. I can't close a ticket. I open a ticket, click a "Close" button and get a new window for closing a ticket. But when I have filled a form and click button "Send", the window doesn't close. It stays open and empty. If I close this window and refresh a page of ticket, I see that I have added a new note "Close", but a ticket has status "OPEN". In a several time of this procefure, a ticket will be closed. And if I restart a apache (httpd) service, a ticket will be closed at once when I click "Send" in Closing window. So, how I can solve this issue? -- ---------------------------------- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidinov@saimatelecom.kg -----------------------------------
What does your otrs log say? On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote:
I have a CentOS 5.5 i686. Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 I have a problem which appears sometimes. I can't close a ticket. I open a ticket, click a "Close" button and get a new window for closing a ticket. But when I have filled a form and click button "Send", the window doesn't close. It stays open and empty. If I close this window and refresh a page of ticket, I see that I have added a new note "Close", but a ticket has status "OPEN".
In a several time of this procefure, a ticket will be closed. And if I restart a apache (httpd) service, a ticket will be closed at once when I click "Send" in Closing window. So, how I can solve this issue?
Log: Message: Invalid Date '09-AUG-11'! Traceback (28632): Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 Module: Kernel::System::Ticket::Article::ArticleGet (v1.274.2.2) Line: 1514 Module: Kernel::Modules::AgentTicketAttachment::Run (v1.32) Line: 59 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 This message appears when the ticket may be closed too. 09.08.2011 10:45, Shawn Beasley ?????:
What does your otrs log say?
On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote:
I have a CentOS 5.5 i686. Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 I have a problem which appears sometimes. I can't close a ticket. I open a ticket, click a "Close" button and get a new window for closing a ticket. But when I have filled a form and click button "Send", the window doesn't close. It stays open and empty. If I close this window and refresh a page of ticket, I see that I have added a new note "Close", but a ticket has status "OPEN".
In a several time of this procefure, a ticket will be closed. And if I restart a apache (httpd) service, a ticket will be closed at once when I click "Send" in Closing window. So, how I can solve this issue?
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-- ---------------------------------- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidinov@saimatelecom.kg -----------------------------------
Marat, I tip that you are using Oracle. You need to put your ENV setting for Oracle settings in $HOME/scripts/apache2-perl-startup.pl On Aug 9, 2011, at 7:18 , Marat Rabidinov wrote:
Traceback (28632): Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 Module: Kernel::System::Ticket::Article::ArticleGet (v1.274.2.2) Line: 1514 Module: Kernel::Modules::AgentTicketAttachment::Run (v1.32) Line: 59 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
///shawn
Thank you. Which settings? I have found out this lines: # enable this if you use oracle #use DBD::Oracle (); #use Kernel::System::DB::oracle; And the problem with closing tickets are not permanently, it appears sometimes. 09.08.2011 11:22, Shawn Beasley ?????:
Marat,
I tip that you are using Oracle. You need to put your ENV setting for Oracle settings in $HOME/scripts/apache2-perl-startup.pl
On Aug 9, 2011, at 7:18 , Marat Rabidinov wrote:
Traceback (28632): Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 Module: Kernel::System::Ticket::Article::ArticleGet (v1.274.2.2) Line: 1514 Module: Kernel::Modules::AgentTicketAttachment::Run (v1.32) Line: 59 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
///shawn
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-- ---------------------------------- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidinov@saimatelecom.kg -----------------------------------
participants (2)
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Marat Rabidinov -
Shawn Beasley