regarding Types link
hi All, Can anybdy xplain what is the purpose of types link in admin interface in a real world otrs environment with an example..?? Regards, An
An Me wrote :
Can anybdy xplain what is the purpose of types link in admin interface in a real world otrs environment with an example..??
Hi An, with this you can categorize what sort of request a customer has like an error or a wish. What types you have is up to you. Differing between incidents and problems is common for example. You can look at the OTRS demo installations for examples. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi,
I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to
understand about types.
I saw the types listed which were incident,problem and service request.But
when i checked out the sample tickets available in each section they were
either just test mails or were written in sme other language..so i didn't
understand the difference between types problem and incident.
Regards,
An
On Thu, Apr 29, 2010 at 6:33 PM, Alexander Halle
An Me wrote :
Can anybdy xplain what is the purpose of types link in admin interface in
a real world otrs environment with an example..??
Hi An,
with this you can categorize what sort of request a customer has like an error or a wish. What types you have is up to you. Differing between incidents and problems is common for example.
You can look at the OTRS demo installations for examples.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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On 30.04.2010, at 02:29, An Me wrote:
I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to understand about types. I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn't understand the difference between types problem and incident.
http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step... Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Hi Nils, Thanks for the link. Regards, An On Fri, Apr 30, 2010 at 12:03 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
On 30.04.2010, at 02:29, An Me wrote:
I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to understand about types. I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn't understand the difference between types problem and incident.
http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step...
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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participants (3)
-
Alexander Halle -
An Me -
Nils Leideck - ITSM