from jojo: rpc.pl is deprecated. Try to use the generic interface. http://forums.otterhub.org/viewtopic.php?t=12168 On Wed, Nov 14, 2012 at 12:19 PM, wrote:

Hi Gerald, ****

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Thanks for your answer.****

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I’ve just understood why I was asking myself this question: The “AddLink” method is not called via the “Generic Interface” (that’s via the nph-genericinterface.pl script) but rather via the (old?) rpc.pl script.** **

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So, I guess my question might be more clearly stated as “Does OTRS AG (fully) support the (old?) rpc.pl interface?” or, in other words, “Can I assume that the functionalities offered by rpc.pl will work and that OTRS AG will fix bugs found in these modules if we have an active OTRS subscription?”. ****

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Best regards,****

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Cyrille****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* mercredi 14 novembre 2012 13:29 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Adding links using the SOAP interface****

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It depends on what you mean by "supported". ****

If you pay them, will they fix or develop for you? Yes. ****

Will it work if you use that hyperlinked method? Yes. (caveat: some of the API *might* have changed since 2009)****

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"Why isn't it documented?"****

Anything in http://dev.otrs.org is "documentation" for the purpose of programming, and you should be reasonably able to adapt your hyperlinked information to LinkObject or any other part of the API.****

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On Wed, Nov 14, 2012 at 4:47 AM, wrote:****

Hi all,****

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I’ve find here http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to add links using the SOAP API.****

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However, this is not documented in OTRS’ admin manual. And, looking at the code, I don’t see anything related to links in the “GenericInterface/Operation” folder:****

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support@otrs:/opt/otrs/Kernel$ ls -l GenericInterface/Operation****

total 24****

-rw-rw-r-- 1 otrs www-data 9087 Jan 26 2012 Common.pm****

drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Session****

drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Test****

drwxrwxr-x 2 otrs www-data 4096 Aug 28 09:48 Ticket****

support@otrs:/opt/otrs/Kernel$****

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So, I’m wondering if this is something really supported (by OTRS AG). Does anyone here knows?****

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Regards,****

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Cyrille****

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