Consistent AJAX communication errors are ruining my experience
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance! Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created! Any guidance is very, VERY appreciated! Thank you. Jose Jose Salviati [cid:image001.jpg@01CE94D9.6B897E30] sip:Jose.Salviati@Accenture.com Technology Consulting | Workplace Technology & Collaboration Direct Dial: (310) 726-2835 Mobile: (949) 829-1028 Email: Jose.Salviati@Accenture.commailto:Jose.Salviati@Accenture.com ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
What do the OTRS-/Webserver-logs say? (The OTRS log is at
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
Also, what version, what's the error, how can we replicate your experience?
On Fri, Aug 9, 2013 at 11:28 AM, Renee B
What do the OTRS-/Webserver-logs say? (The OTRS log is at
/var/log/otrs.log, where is something like C:\OTRS) On 09.08.2013 17:21, jose.salviati@accenture.com wrote:
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Thanks for the support Gerald. I have been using 3.2.9 for Windows. Im not sure how you can replicate it, but sadly I can replicate it very easily. Here is how I do it - after a successful install do the following:
1 - create a ticket
2 - Assign the ticket to queue Misc
BAM - error pops up
It may allow me to create a few tickets - no more than three, but the error always... ALWAYS pops up.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Friday, August 09, 2013 8:39 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Also, what version, what's the error, how can we replicate your experience?
On Fri, Aug 9, 2013 at 11:28 AM, Renee B
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
[Fri Aug 9 07:58:00 2013][Notice][Kernel::System::AuthSession::DB::CheckSessionID] SessionID (1243e608159c544084e757d571f616c726) idle timeout (14 h)! Don't grant access!!!
[Fri Aug 9 07:58:00 2013][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 1243e608159c544084e757d571f616c726.
[Fri Aug 9 07:58:03 2013][Notice][Kernel::System::Auth::DB::Auth] User: Jose.Salviati authentication ok (REMOTE_ADDR: ::1).
[Fri Aug 9 07:58:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 3s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 07:58:13 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard&Subaction=UpdateSettings:Jose.Salviati)
[Fri Aug 9 07:58:13 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 07:58:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 07:58:30 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 07:58:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=4:Jose.Salviati)
[Fri Aug 9 07:58:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=4;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:58:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 07:58:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:58:40 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:49 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:Jose.Salviati)
[Fri Aug 9 07:58:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=:Jose.Salviati)
[Fri Aug 9 07:58:54 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:58:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:58:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000011/dfg] created (TicketID=5,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:58:57 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=5:Jose.Salviati)
[Fri Aug 9 07:59:01 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:59:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:08 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:12 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:13 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000021/fgh] created (TicketID=6,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:59:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=6:Jose.Salviati)
[Fri Aug 9 07:59:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 07:59:18 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:19 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:20 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:22 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 07:59:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 07:59:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:26 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000039/fdgh] created (TicketID=7,Queue=Misc,Priority=3 normal,State=open)
[Fri Aug 9 07:59:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 07:59:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 07:59:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 07:59:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:59:41 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 07:59:47 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=7:Jose.Salviati)
[Fri Aug 9 07:59:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority&Subaction=Store:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7;ArticleID=8:Jose.Salviati)
[Fri Aug 9 07:59:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=8;FileID=1;:Jose.Salviati)
[Fri Aug 9 07:59:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:00:06 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:00:10 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketStatusView:Jose.Salviati)
[Fri Aug 9 08:00:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=7:Jose.Salviati)
[Fri Aug 9 08:00:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:14 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:00:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:16 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:17 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:00:17 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=7;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:00:21 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:00:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=AJAXUpdate:Jose.Salviati)
[Fri Aug 9 08:00:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 08:00:33 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:00:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerInfo:Jose.Salviati)
[Fri Aug 9 08:00:34 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 08:00:43 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminCustomerUser;Nav=None;Subject=;What=;ChallengeToken=1bab56f21236051048baa094d7c4c3d1:Jose.Salviati)
[Fri Aug 9 08:00:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:00:44 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentCustomerSearch&Subaction=CustomerTickets:Jose.Salviati)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013080912000048/Tesadfsdfsdfsdf] created (TicketID=8,Queue=Misc,Priority=5 very high,State=open)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketPhone&Subaction=StoreNew:Jose.Salviati)
[Fri Aug 9 08:01:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone;Subaction=Created;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:01:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:01:26 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:01:29 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:06:19 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:06:23 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Medium;:Jose.Salviati)
[Fri Aug 9 08:06:24 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Preview;:Jose.Salviati)
[Fri Aug 9 08:06:28 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Small;:Jose.Salviati)
[Fri Aug 9 08:06:29 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Medium;:Jose.Salviati)
[Fri Aug 9 08:06:31 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketEscalationView;Filter=Today;View=Preview;:Jose.Salviati)
[Fri Aug 9 08:06:38 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue:Jose.Salviati)
[Fri Aug 9 08:06:40 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;View=:Jose.Salviati)
[Fri Aug 9 08:06:48 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Small;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Medium;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Preview;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:07:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhoneOutbound;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:50 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:08:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:08:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 08:08:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue:Jose.Salviati)
[Fri Aug 9 08:08:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue;Subaction=Change;QueueID=4:Jose.Salviati)
[Fri Aug 9 08:08:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:08:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:09:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
________________________________________
From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] on behalf of Renee B [otrs.list@perl-services.de]
Sent: Friday, August 09, 2013 8:28 AM
To: otrs@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
What do the OTRS-/Webserver-logs say? (The OTRS log is at
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
[Fri Aug 9 08:06:48 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Small;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:51 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Medium;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:52 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;Filter=Unlocked;View=Preview;QueueID=5;:Jose.Salviati)
[Fri Aug 9 08:06:56 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:05 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:07:15 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhoneOutbound;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:27 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPriority;TicketID=3:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:36 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=ArticleUpdate:Jose.Salviati)
[Fri Aug 9 08:07:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=3;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:07:50 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentDashboard:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketZoom;TicketID=8:Jose.Salviati)
[Fri Aug 9 08:07:58 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketAttachment;Subaction=HTMLView;ArticleID=9;FileID=1;:Jose.Salviati)
[Fri Aug 9 08:08:02 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketZoom&Subaction=MarkAsSeen:Jose.Salviati)
[Fri Aug 9 08:08:35 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=Admin:Jose.Salviati)
[Fri Aug 9 08:08:37 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue:Jose.Salviati)
[Fri Aug 9 08:08:42 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AdminQueue;Subaction=Change;QueueID=4:Jose.Salviati)
[Fri Aug 9 08:08:55 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketEscalationView:Jose.Salviati)
[Fri Aug 9 08:08:59 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
[Fri Aug 9 08:09:11 2013][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 0s taken (URL:Action=AgentTicketPhone:Jose.Salviati)
________________________________________
From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] on behalf of Renee B [otrs.list@perl-services.de]
Sent: Friday, August 09, 2013 8:28 AM
To: otrs@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
What do the OTRS-/Webserver-logs say? (The OTRS log is at
I love the potential of OTRS and want desperately to implement it at my current project but after installing it on no less than four different machines, over five different days, installing it using MySQL and Oracle, using the Windows, Suse Linux and Ubuntu versions and consistently getting "Error during AJAX communication" errors - I am ready to give up! I need some assistance!
Now, to be fair, we never got far with the Oracle installation - even though I installed the DBD:Oracle Perl component the web installer never saw our Oracle database. The Linux attempts failed for reasons I can't recall now. I want this to work in Windows and it is there that I get the AJAX error! When I run CheckDB.pl I can see the dbase so I know its fine. I can create tickets but when I click an option that has to populate other fields (Like queue that populates Owner) they error pops up. It allows me to enter a few tickets without error, but the error always pops up after two or three tickets have been created!
Any guidance is very, VERY appreciated! Thank you.
Jose
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log? -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log? -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones? Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________________________
www.accenture.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Great questions Daniel! I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked. Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else. Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones? Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________ ________________
www.accenture.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there. I'm at Fortaleza, Ceara... Northeast. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
______________________________________________________________________ ________________
www.accenture.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there. I'm at Fortaleza, Ceara... Northeast. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
_____________________________________________________________________ _ ________________
www.accenture.com
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:39, jose.salviati@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?! I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:52 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:39, jose.salviati@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
____________________________________________________________________ _ _ ________________
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CentOS 6.4 x64! If there is an apache installed via repositories, the folders /var/log/httpd or apache2 must exist. Or did you compile Apache from sources? AFAIK Apache won't be able to start if there's no log folders. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:55, jose.salviati@accenture.com wrote:
Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:52 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 15:39, jose.salviati@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
-------------------------------------------------------------------- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
____________________________________________________________________ _ _ ________________
www.accenture.com
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Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 12:27 PM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience CentOS 6.4 x64! If there is an apache installed via repositories, the folders /var/log/httpd or apache2 must exist. Or did you compile Apache from sources? AFAIK Apache won't be able to start if there's no log folders. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:55, jose.salviati@accenture.com wrote:
Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:52 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 15:39, jose.salviati@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
------------------------------------------------------------------- - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited.
Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy.
___________________________________________________________________ _ _ _ ________________
www.accenture.com
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On 09.08.2013 21:34, jose.salviati@accenture.com wrote:
Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
If OTRS is installed in C:\OTRS\OTRS, Apache is installed in C:\OTRS\Apache. In that folder you should find C:\OTRS\Apache\logs\error.log -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
All that I see in the C:\OTRS folder of my Windows 7 install is: CRONw Nysql OTRS Otrs4win StrawberryPerl Uninstall (file) In my Windows Server 2012 install however I DO see Apache and the log file shows an "Unable to calculate time scale" error each time the error occurs! Any ideas? Thanks again for your help Renee! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 4:00 PM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience On 09.08.2013 21:34, jose.salviati@accenture.com wrote:
Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
If OTRS is installed in C:\OTRS\OTRS, Apache is installed in C:\OTRS\Apache. In that folder you should find C:\OTRS\Apache\logs\error.log -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
Hi could it be something like http://bugs.otrs.org/show_bug.cgi?id=7337 ? can you please try to: deinstall JSON::XS an correct otrs.SetPermissions make an otrs.RebuildConfig.pl, otrs.DeleteCache.pl restart your webserver and try again? If this does not help, try to deinstall YAML::XS (same as above) and try again? Ciao Flo 09.08.2013 21:42 - schrieb: Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem?
Flo, that did it! Interestingly, it didn’t work in my Windows Server 2012 install but when I deinstalled JSON::XS on my Windows 7 install everything started to work! Thank you all VERY much for the support! Ciao Jose From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber Sent: Friday, August 09, 2013 4:17 PM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience Hi could it be something like http://bugs.otrs.org/show_bug.cgi?id=7337 ? can you please try to: deinstall JSON::XS an correct otrs.SetPermissions make an otrs.RebuildConfig.pl, otrs.DeleteCache.pl restart your webserver and try again? If this does not help, try to deinstall YAML::XS (same as above) and try again? Ciao Flo 09.08.2013 21:42 - schrieb: Httpd lives in /otrs/var but there are no log files anywhere in that folder?!?! Daniel (or anyone) do you know what versions of Windows are supported? I know for you Daniel you never got it to work under Windows, but that is my best option. I am using Windows 7 - could that be the problem? ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com
I installed OTRS on a Windows server - all other attempts were Windows 7 - and was able to get much more detail in the logs. The one consistent error is "Unable to calculate time scale" - any ideas? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 12:27 PM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience CentOS 6.4 x64! If there is an apache installed via repositories, the folders /var/log/httpd or apache2 must exist. Or did you compile Apache from sources? AFAIK Apache won't be able to start if there's no log folders. Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:55, jose.salviati@accenture.com wrote:
Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:52 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 15:39, jose.salviati@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not sure where else to look for those logs. Thanks again for the support. It seems as if my issue is unique and not easy for anyone else to replicate. This is SO frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:16 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 14:21, jose.salviati@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same result. I tried it primarily in Chrome but have also used IE 10 and Firefox. They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE it there! :)
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 10:17 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
Jose, did you try it on more than one web browsers and different client machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos daniel.santos@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600
On 08/09/13 13:47, jose.salviati@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send you), Performance and Ticket Counter. None of those showed any errors at all. Is the webserver log in some other area under a different name?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Renee B Sent: Friday, August 09, 2013 9:01 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience
On 09.08.2013 17:55, jose.salviati@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it again and will truncate some of the log file messages.
Thank you for the reply Renee! The otrs.log shows no errors - just notices.
And the webserver log?
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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participants (5)
-
Daniel Santos -
Florian Edlhuber -
Gerald Young -
jose.salviati＠accenture.com -
Renee B