Here is how I handle that - there may be a better way to do it but it works for me: Build the customerservice@clientone.com , admin@clienttwo.com, customerservice@clientthree.com addresses as System Address entries Then, create queues for the emails that need to be responded to with those addresses. Make sure to associate the appropriate System Address with the queue. When you reply to a message from that queue, the From address will be the System Address you assigned to the queue. Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ray Padilla Sent: Tuesday, August 24, 2010 3:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Seting up email on a windows pc Thanks for the response. I was having issues setting up the smtp. The manual is a bit confusing as it is mainly setup for a linux type environment. How I was trying to set it up was so that it would receive emails from an account that is hosted outside our domain i.e. customerservice@mailbox.com I think I got that working at least I think not sure though it pulled in the mail on the mailbox but has not updated since I did that. But at least the emails came in. Now what I want to do is send emails out but I want to send them out with different froms i.e. customerservice@clientone.com , admin@clienttwo.com, customerservice@clientthree.com. The customerservice@mailbox.com is a catch all mailbox from many different clients, I want to reply with a branded email, these emails are all set as aliases to the customerservice@mailbox.com email.... I know it's confusing just curious to know if it can be done.... Thanks Ray Padilla Director of Information Technology ray.padilla@paquinhealthcare.commailto:ray.padilla@paquinhealthcare.com 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebration, Florida 34747 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hugh Kelley Sent: Tuesday, August 24, 2010 11:58 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Seting up email on a windows pc Ray, the options are numerous, but this is the product I use as an "on-box" POP server for OTRS, http://www.hmailserver.com/http://www.hmailserver.com/. We don't have POP or IMAP mailboxes in our environment so I needed a solid but simple mail server to receive the tickets messages. This fit the bill. I've also tinkered with its event model a bit so that a delivered message event triggers an OTRS fetch. The timing isn't quite right for that, but it give you some idea of the flexibility of hMailserver (and of course, OTRS). Hugh On Tue, Aug 24, 2010 at 11:28 AM, Ray Padilla mailto:ray.padilla@paquinhealthcare.com> wrote: Hello all, How do I configure email send and receive on the OTRS system running on a windows PC? Ray Padilla Director of Information Technology ray.padilla@paquinhealthcare.commailto:ray.padilla@paquinhealthcare.com 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebration, Florida 34747 Confidentiality Notice: This e-mail message, including any attachments, from The Paquin Healthcare Companies, Inc. (and its affiliates / subsidiaries) contains information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without Paquin Healthcare Companies, Inc.'s written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone at 407-566-1010 or notify us by e-mail at security@PaquinHealthcare.commailto:security@ThePaquinGroup.com to arrange for the return of these documents to us without cost to you. [cid:image001.jpg@01CB43A3.EE939250]http://www.amazon.com/gp/product/098242390X Retail Healthcare Revolutionhttp://www.amazon.com/gp/product/098242390X by Tony Paquin Now available at Amazon.com! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs