Hi everyone... I am running OTRS 2.4 on Linux. I am trying to use in the subect line of an autoresponse that goes out when a new ticket is received. My template subject looks like this: Re: However, the output on the oitgoing messages appears as: [Ticket#2009101710000058] I am a bit confused as to why the "Re:" doesn't appear, and whe the two variables are showing up as the variable names. In the body of the email I use the same variable and it works just fine: Ticket Number: Ticket ID: Ticket Queue: Ticket Current State: looks like: Ticket Number: 2009101710000058 Ticket ID: 31 Ticket Queue: Show Ticket Current State: new I found this bug: http://bugs.otrs.org/show_bug.cgi?id=785 which indicates that this problem was fixed... John