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Aquiles Cohen

15 Sep 2009 15 Sep '09

7:59 p.m.

Hi, It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com

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Walter R. Moore

16 Sep 16 Sep

1:18 p.m.

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all. This is what I see in sysconfig. $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001'; Aquiles Cohen wrote:

Hi,

It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

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Aquiles Cohen

17 Sep 17 Sep

3:33 a.m.

============ $Self->{'Survey::NotificationBody'} = "Estimado Usuario, Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención y nuestros servicios. Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado de la Universidad. :///public.pl?Action=PublicSurvey&PublicSurveyKey= Gracias por su ayuda! Proceso de Gestion de TIC "; $Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros servicios!'; $Self->{'Survey::NotificationSender'} = 'quality@midominio.edu.co'; $Self->{'Survey::SendPeriod'} = '.001'; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?' ================ be sure that notifications are working, or more exactly that SMTP is working, Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore wrote:

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all.

This is what I see in sysconfig.

$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001';

Aquiles Cohen wrote:

...
Hi,

It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

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-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)

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Walter R. Moore

1:13 p.m.

Yes, I've got the surveys set as Master.. they just never trigger... the system is not getting as far as trying to send them. Two follow-ups.. Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}

...
look like yours?

What logging happens when a survey is sent? I have no log entries, good or bad, about surveys, which leads me to conclude the trigger itself is not working. Aquiles Cohen wrote:

============

$Self->{'Survey::NotificationBody'} = "Estimado Usuario,

Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención y nuestros servicios.

Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado de la Universidad.

:///public.pl?Action=PublicSurvey&PublicSurveyKey=

Gracias por su ayuda!

Proceso de Gestion de TIC "; $Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros servicios!'; $Self->{'Survey::NotificationSender'} = 'quality@midominio.edu.co' mailto:'quality@midominio.edu.co'; $Self->{'Survey::SendPeriod'} = '.001';

$Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'

================ be sure that notifications are working, or more exactly that SMTP is working,

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore mailto:moorewr@eckerd.edu> wrote:

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all.

This is what I see in sysconfig.

$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu mailto:otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001';

Aquiles Cohen wrote: > Hi, > > It's any way that the send survey dont expire?. My users are receiving > the surveys but they don´t do it inmediatily and the survey key expire > > > > Aquiles Cohen.- > > Homepage : http://aqcohen.blogspot.com http://aqcohen.blogspot.com/ > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/

-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu mailto:moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)

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-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr "It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)

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Aquiles Cohen

9:42 p.m.

in event i have (TicketStateUpdate|StateSet) Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore wrote:

Yes, I've got the surveys set as Master.. they just never trigger... the system is not getting as far as trying to send them.

Two follow-ups..

Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}

...
...
look like yours?

What logging happens when a survey is sent? I have no log entries, good or bad, about surveys, which leads me to conclude the trigger itself is not working.

Aquiles Cohen wrote:

...
============

$Self->{'Survey::NotificationBody'} = "Estimado Usuario,

Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención y nuestros servicios.

Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado de la Universidad.

:///public.pl?Action=PublicSurvey&PublicSurveyKey=

...
Gracias por su ayuda!

Proceso de Gestion de TIC "; $Self->{'Survey::NotificationSubject'} = 'Ayudenos a mejorar nuestros servicios!'; $Self->{'Survey::NotificationSender'} = 'quality@midominio.edu.co' mailto:'quality@midominio.edu.co'; $Self->{'Survey::SendPeriod'} = '.001';

$Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|postmaster|abuse)@.+?\..+?'

================ be sure that notifications are working, or more exactly that SMTP is working,

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore mailto:moorewr@eckerd.edu> wrote:

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to

send

...
surveys at all.

This is what I see in sysconfig.

$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu mailto:otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001';

Aquiles Cohen wrote: > Hi, > > It's any way that the send survey dont expire?. My users are receiving > the surveys but they don´t do it inmediatily and the survey key

expire

...
> > > > Aquiles Cohen.- > > Homepage : http://aqcohen.blogspot.com <

http://aqcohen.blogspot.com/>

...
> > >

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...
> >

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> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/

-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu mailto:moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad

(13.355)

...
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-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)

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Aquiles Cohen

3:34 a.m.

ahh, when make the survey dont forget to change the survey to Master. Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore wrote:

Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all.

This is what I see in sysconfig.

$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001';

Aquiles Cohen wrote:

...
Hi,

It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

------------------------------------------------------------------------

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-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)

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