Hello Ilya, thank you for your answer. That sounds not good for me - but I'll try a modification. Have a nice day Volker

From: feldpost-@mail.ru To: otrs@otrs.org Date: Wed, 10 Feb 2010 09:33:52 +0300 Subject: Re: [otrs] Edit or enter the create timestamp

Hi, Volker.

It seems there's no other way to do this than to update relevant tables directly in your database. However, I don't know which tables exactly should be modified to keep the database consistent. Please don't try it on the working OTRS installation, this is just my assumption :)

Cheera, Ilya Kornev

-----Original Message----- From: Volker Perlmann To: Date: Tue, 9 Feb 2010 17:28:01 +0100 Subject: [otrs] Edit or enter the create timestamp

...

Hello all!

Because I hat to add some tickets afterwards frequently, it is necessary for me to enter (or - if

entering ist not possible - to modify) the ticket creation timestamp.

...

Is it possible to realize that? There was a similar question years ago and the answer was "not yet".

But that was years ago :-)

...

Thanks for your answers

Volker

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