Hi, is there a simple way to add a new icon to the frontend page which links to a page with some PDF docs. I'd like to keep those PDFs within OTRS for authentication purposes. I.e. only authorized customers with ticket reporting credentials should be able to access this page with PDF docs. I'm using OTRS 2.4.7 BTW -- Henrik Nydell *Prosilient Technologies AB* / Årstaängsvägen 25, 3tr - Box 47231, SE-10074 STOCKHOLM Office: +46 (0)8 588 32 600 - Fax: +46 (0)8 731 05 71 Tel: +46 (0)70 984 59 92 - henrik.nydell@prosilient.com www.prosilient.com http://www.prosilient.com/
Hi Henrik,
What you can do is use the FAQ module for that. You can create an FAQ
article, add the PDF's to the article and make that only available for
customers. Then only authorized customers can access the documents. Would
that help?
Michiel Beijen
Senior Consultant
*
*OTRS BV
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THE NETHERLANDS
T: +31 (0) 71 8200 255
F: +31 (0) 71 8200 254
I: http://www.otrs.com
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On Thu, Aug 19, 2010 at 3:26 PM, Henrik Nydell
Hi, is there a simple way to add a new icon to the frontend page which links to a page with some PDF docs. I'd like to keep those PDFs within OTRS for authentication purposes. I.e. only authorized customers with ticket reporting credentials should be able to access this page with PDF docs.
I'm using OTRS 2.4.7 BTW
--
Henrik Nydell
*Prosilient Technologies AB* * Årstaängsvägen 25, 3tr - Box 47231, SE-10074 STOCKHOLM Office: +46 (0)8 588 32 600 - Fax: +46 (0)8 731 05 71 Tel: +46 (0)70 984 59 92 - henrik.nydell@prosilient.com www.prosilient.com*
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To add a link to the customer navigation - edit the <otrs>\OTRS\Kernal\Output\HTML\Standard\CustomerNavigationBar.dtl file. You will see a section of the file with <!-- dtl:block:Item --> Insert a standard HTML link after the end of the dtl:block:item (which is what builds the standard links) Example: <!-- dtl:block:Item --> <td> <a href="http://www.google.com" target="_blank" onmouseover="window.status='Preferences'; return true;" onmouseout="window.status='';" class="navitem"><img src="/otrs-web/images/Standard/GoogleG.png" alt="Preferences" border="0"><br>Google</a> </td> You'll also need a graphic for the button most likely so add that to the <otrs>\OTRS\var\httpd\htdocs\images\Standard folder The same process applies if you are adding the link to the Admin interface, just use the AdminNavigationBar.dtl Nathan Campbell Manager of Support and Systems Analysis Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Henrik Nydell Sent: Thursday, August 19, 2010 8:26 AM To: otrs@otrs.org Subject: [otrs] Add a frontend link for browsing PDF documents Hi, is there a simple way to add a new icon to the frontend page which links to a page with some PDF docs. I'd like to keep those PDFs within OTRS for authentication purposes. I.e. only authorized customers with ticket reporting credentials should be able to access this page with PDF docs. I'm using OTRS 2.4.7 BTW -- [cid:image001.png@01CB3F8D.875EB2A0] Henrik Nydell [cid:image002.png@01CB3F8D.875EB2A0] Prosilient Technologies AB Årstaängsvägen 25, 3tr - Box 47231, SE-10074 STOCKHOLM Office: +46 (0)8 588 32 600 - Fax: +46 (0)8 731 05 71 Tel: +46 (0)70 984 59 92 - henrik.nydell@prosilient.commailto:henrik.nydell@prosilient.com www.prosilient.comhttp://www.prosilient.com
participants (3)
-
Henrik Nydell -
Michiel Beijen -
Nathan Campbell