Thank you - that is a very handy utility! ________________________________ From: Marco Vannini To: User questions and discussions about OTRS. Sent: Thursday, 13 August, 2009 14:54:44 Subject: Re: [otrs] Bulk/batched actions Genereric Agent does this in admin On Thu, Aug 13, 2009 at 3:51 PM, Lev Davidovich wrote: I had a queue which was wrongly configured and got filled up with messages which should have gone to another queue. So I had to manually transfer each and ever message to the correct queue?

Is there a way of batching such actions so that, for example, I could move all those message to the other queue with one action?

Thanks

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Thank you - that was most helpful! :-) ________________________________ From: Lars Monsees To: User questions and discussions about OTRS. Sent: Thursday, 13 August, 2009 15:06:32 Subject: Re: [otrs] Bulk/batched actions

Is there a way of batching such actions so that, for example, I could move all those message to the other queue with one action?

With 2.3 you have to check the box in front of each ticket (in the queue view). With 2.4 there is a checkbox next to the button on the lower part of the queue view. Then just click on "bulk action" (or whatever it is in English =) and select a new queue. Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Thank you - that was most helpful! :-)

You´re welcome =)