otrs upgrade to 2.4.7 from 2.3
Hello, i upgraded recently and when i look under "Ticket" i have no option to resizethe ticket view (small, medium,preview). On my test system i do however. please see screenshot for the two different systems and how they differ. http://yfrog.com/4botrsj if i click on Status View i do have the option. Anyone know why it wouldn't be shown under ticket/queue view? Can someone also clarify what AgentTicketQueueTicketView.dtl and AgentTicketQueueTicketViewLite.dtl are. my test system only uses AgentTicketQueue.dtl. thanks for any help. Neil
Hi Neil, good to hear you are still using OTRS ;-)) On 07.06.2010, at 15:54, Neil Simpson wrote:
Hello, i upgraded recently and when i look under "Ticket" i have no option to resizethe ticket view (small, medium,preview). On my test system i do however.
I think you have old dtl files in use. dtl files are saved in $OTRS_HOME/Kernel/Output/HTML/<your Theme>/*
Can someone also clarify what AgentTicketQueueTicketView.dtl and AgentTicketQueueTicketViewLite.dtl are. my test system only uses AgentTicketQueue.dtl.
These are the old files … Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
found the issue. all the files in /theme and /Standard folder were correct.
It was in /Modules where the old file was being used.
Do you know why that is Nils? i had quite a few files upon upgrading that
got renamed. some were renamed to .save and .saverpm, some were ONLY renamed
and so original file was then not there, had to rename back to get it to
work etc etc.
and then i go into modules and the file in use is the old one with the new
one being call .custom_backup.
very odd behaviour, i would expect a rpm update to rename the old files and
create the new as the current working files.
you any experiences with this occuring.
thanks
Neil
p.s. loving having the time to finally play with otrs, new job allows me
that.
p.p.s. Would like to see the dashboard have a lot more options aswell, seems
very limited currently.
On Mon, Jun 7, 2010 at 4:25 PM, Nils Leideck - ITSM wrote: Hi Neil, good to hear you are still using OTRS ;-)) On 07.06.2010, at 15:54, Neil Simpson wrote: Hello, i upgraded recently and when i look under "Ticket" i have no option
to resizethe ticket view (small, medium,preview). On my test system i do
however. I think you have old dtl files in use.
dtl files are saved in $OTRS_HOME/Kernel/Output/HTML/<your Theme>/* Can someone also clarify what AgentTicketQueueTicketView.dtl and
AgentTicketQueueTicketViewLite.dtl are. my test system only uses
AgentTicketQueue.dtl. These are the old files … Freundliche Grüße / Kind regards Nils Leideck --
Nils Leideck
Senior Consultant nils.leideck@leidex.net
nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project ---------------------------------------------------------------------
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Hi, On 12.06.2010, at 07:04, Neil Simpson wrote:
Do you know why that is Nils? i had quite a few files upon upgrading that got renamed. some were renamed to .save and .saverpm, some were ONLY renamed and so original file was then not there, had to rename back to get it to work etc etc.
very odd behaviour, i would expect a rpm update to rename the old files and create the new as the current working files.
This is the usual RPM behavior. Have a look at this article for more details: http://www.linux.com/archive/feed/121476 Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
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Neil Simpson -
Nils Leideck - ITSM