insert company logo in reply form
is this possible? I would like to make a template for fast replying on questions by mail but in the bottom under the otrs agent name there needs to be a company logo inserted when sending an answer. can someone explain how to do this? thanks!
sol sol wrote:
is this possible?
I would like to make a template for fast replying on questions by mail but in the bottom under the otrs agent name there needs to be a company logo inserted when sending an answer.
can someone explain how to do this?
thanks!
This is not possible, OTRS does not support HTML emails. Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
Hi steve,
i just find out after lots of time spending on google, but thanks for the
response.
isnt there any way to let the outgoing mail be sented in html format? (only
outgoing is needed)
so a logo could be used?
if not i wasted lots of time with otrs cause then otrs is totaly not usefull
thes days of multimedia if you understand me.
cause we have lots of subdivisons that use there own logo and or html
teplates.
if not, anyone got an alternative for otrs that can do html outgoing?
thanks
2009/1/29 Steven Carr
sol sol wrote:
is this possible?
I would like to make a template for fast replying on questions by mail but in the bottom under the otrs agent name there needs to be a company logo inserted when sending an answer.
can someone explain how to do this?
thanks!
This is not possible, OTRS does not support HTML emails.
Steve
-- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
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sol sol wrote:
isnt there any way to let the outgoing mail be sented in html format? (only outgoing is needed) so a logo could be used?
Yes but it will take you months to re-code the parts of OTRS used to sent emails.
if not i wasted lots of time with otrs cause then otrs is totaly not usefull thes days of multimedia if you understand me.
Depends on your target, personally I prefer plain text emails, IMHO HTML should be kept to the browser (but that is an argument for a different mailing list).
cause we have lots of subdivisons that use there own logo and or html teplates. if not, anyone got an alternative for otrs that can do html outgoing? thanks
I think Request Tracker can now handle sending HTML emails, but it doesn't run well on a Windows platform. Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
Hi steve,
so it is not as easy as this sounds :
http://lists.otrs.org/pipermail/dev/2003-December/000306.html ?
i also do prefer plain text, but companus rules these days are that every
mail needs to be signed with a .jpg logo with all needed info about company
and with the company logo..
i found indeed the problem that rt is not really made for windows, so thats
unfortunally no option :(
I think it is a bit a shame that the html output mail is not included with
otrs, it would make it the ideal ticket system :(
2009/1/29 Steven Carr
sol sol wrote:
isnt there any way to let the outgoing mail be sented in html format? (only outgoing is needed) so a logo could be used?
Yes but it will take you months to re-code the parts of OTRS used to sent emails.
if not i wasted lots of time with otrs cause then otrs is totaly not usefull thes days of multimedia if you understand me.
Depends on your target, personally I prefer plain text emails, IMHO HTML should be kept to the browser (but that is an argument for a different mailing list).
cause we have lots of subdivisons that use there own logo and or html teplates. if not, anyone got an alternative for otrs that can do html outgoing? thanks
I think Request Tracker can now handle sending HTML emails, but it doesn't run well on a Windows platform.
Steve
-- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
hi , still strugling on this problem,
i found ostrack, basic version is not so complicated as otrs, but there are
lots of addons and it is written in php..
so if it is not possible to use outgoing html mail it will be goodbye otrs..
shame... i loved otrs!
2009/1/29 sol sol
Hi steve, so it is not as easy as this sounds : http://lists.otrs.org/pipermail/dev/2003-December/000306.html ?
i also do prefer plain text, but companus rules these days are that every mail needs to be signed with a .jpg logo with all needed info about company and with the company logo..
i found indeed the problem that rt is not really made for windows, so thats unfortunally no option :(
I think it is a bit a shame that the html output mail is not included with otrs, it would make it the ideal ticket system :(
2009/1/29 Steven Carr
sol sol wrote:
isnt there any way to let the outgoing mail be sented in html format? (only outgoing is needed) so a logo could be used?
Yes but it will take you months to re-code the parts of OTRS used to sent emails.
if not i wasted lots of time with otrs cause then otrs is totaly not usefull thes days of multimedia if you understand me.
Depends on your target, personally I prefer plain text emails, IMHO HTML should be kept to the browser (but that is an argument for a different mailing list).
cause we have lots of subdivisons that use there own logo and or html teplates. if not, anyone got an alternative for otrs that can do html outgoing? thanks
I think Request Tracker can now handle sending HTML emails, but it doesn't run well on a Windows platform.
Steve
-- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
2009/1/29 sol sol
hi , still strugling on this problem, i found ostrack, basic version is not so complicated as otrs, but there are lots of addons and it is written in php.. so if it is not possible to use outgoing html mail it will be goodbye otrs.. shame... i loved otrs!
Hello, Have you checked your mail gateway to see if this footer could be appended at this level ? Regards, Mikael Kermorgant
Hi Mikael,
thanks for your response.
Can you explain me what you mean? i am not following ..
i use smtp to send mail , the mail is plain text so how can i add it in the
footer?
if using sendmail can do this im willing to give it a try
can you point a direction? thanks!
ps i my last mail i mistypt the name of the tool it is osticket not ostrack
:-)
2009/1/30 Mikael Kermorgant
2009/1/29 sol sol
hi , still strugling on this problem, i found ostrack, basic version is not so complicated as otrs, but there are lots of addons and it is written in php.. so if it is not possible to use outgoing html mail it will be goodbye otrs.. shame... i loved otrs!
Hello,
Have you checked your mail gateway to see if this footer could be appended at this level ?
Regards,
Mikael Kermorgant
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2009/1/30 sol sol
Hi Mikael, thanks for your response. Can you explain me what you mean? i am not following ..
Hi, Having installed Mailscanner as antivirus and antisam gateway some years ago, I remember having read about this type of capabilities. But I've not used it so I'm not sure it's possible to add an html footer. Regards, Mikael
At this point let outgoing mail go through some kind of parser, sound
like the only option for you.
Alike http://www.roaringpenguin.com/products/mimedefang perhaps.
sendmail v11
<http://www.roaringpenguin.com/products/mimedefang%20perhaps.%20sendmail
%20v11> appears to have related functionality.
Or switch to a commercial product. If it is indeed that important.
Amazing though, if this is the most important criteria for the product.
Good luck
F
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
sol sol
Sent: vrijdag 30 januari 2009 15:59
To: User questions and discussions about OTRS.
Subject: Re: [otrs] insert company logo in reply form
Hi Mikael,
thanks for your response.
Can you explain me what you mean? i am not following ..
i use smtp to send mail , the mail is plain text so how can i add it in
the footer?
if using sendmail can do this im willing to give it a try
can you point a direction? thanks!
ps i my last mail i mistypt the name of the tool it is osticket not
ostrack :-)
2009/1/30 Mikael Kermorgant
Mikael, thanks for the response, i will take a look onto it.
Frans, i´m following your idea about criteria , and it is mine to, but i can
not break a company rule.
And there request does not sound very strange actually. i think otrs should
leave the admin how he is sending out a mail.
because it will allways convert incoming html to plain , i do not see the
problem why otrs doesnt do that on.
RT for example does it, an the tinny toy i found does it to, it will just
take some time to develop it to our need.
Anyway, i get an error on the link provide, is this normal?
thanks!
2009/1/30 Frans Stekelenburg
At this point let outgoing mail go through some kind of parser, sound like the only option for you.
Alike http://www.roaringpenguin.com/products/mimedefang perhaps. sendmail v11http://www.roaringpenguin.com/products/mimedefang%20perhaps.%20sendmail%20v1...appears to have related functionality.
Or switch to a commercial product. If it is indeed that important.
Amazing though, if this is the most important criteria for the product.
Good luck
F**
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *sol sol *Sent:* vrijdag 30 januari 2009 15:59 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] insert company logo in reply form
Hi Mikael, thanks for your response. Can you explain me what you mean? i am not following .. i use smtp to send mail , the mail is plain text so how can i add it in the footer? if using sendmail can do this im willing to give it a try can you point a direction? thanks!
ps i my last mail i mistypt the name of the tool it is osticket not ostrack :-)
2009/1/30 Mikael Kermorgant
2009/1/29 sol sol
hi , still strugling on this problem, i found ostrack, basic version is not so complicated as otrs, but there are lots of addons and it is written in php.. so if it is not possible to use outgoing html mail it will be goodbye otrs.. shame... i loved otrs!
Hello,
Have you checked your mail gateway to see if this footer could be appended at this level ?
Regards,
Mikael Kermorgant
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Sorry, the link is http://www.roaringpenguin.com/products/mimedefang
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sol sol
Sent: vrijdag 30 januari 2009 18:31
To: User questions and discussions about OTRS.
Subject: Re: [otrs] insert company logo in reply form
Mikael, thanks for the response, i will take a look onto it.
Frans, i´m following your idea about criteria , and it is mine to, but i can not break a company rule.
And there request does not sound very strange actually. i think otrs should leave the admin how he is sending out a mail.
because it will allways convert incoming html to plain , i do not see the problem why otrs doesnt do that on.
RT for example does it, an the tinny toy i found does it to, it will just take some time to develop it to our need.
Anyway, i get an error on the link provide, is this normal?
thanks!
2009/1/30 Frans Stekelenburg
participants (4)
-
Frans Stekelenburg -
Mikael Kermorgant -
sol sol -
Steven Carr