convert email to ticket
Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much . Julio Cesar Angulo Quiroz Telf.: 997066155
Hello,
That's a default OTRS feature, you can read more at
http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 29 October 2010 15:52, DM_Julio Angulo
Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much .
Julio Cesar Angulo Quiroz
Telf.: 997066155
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Thanks Leonardo,
Julio Cesar Angulo Quiroz
Telf.: 997066155
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche
Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] convert email to ticket
Hello,
That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 29 October 2010 15:52, DM_Julio Angulo
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DM_Julio Angulo -
Leonardo Certuche