who to enable.

Hugo Cosme

27 Oct 2016 27 Oct '16

6:23 p.m.

I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?

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Bob Tao

27 Oct 27 Oct

6:28 p.m.

Hi, You could do this via Generic Agent. However, SLA added time doesn’t equal to SLA started time. Even you added SLA in the middle way, it would still count time since ticket creation. Regards, Bob

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On 28 Oct 2016, at 2:23 AM, Hugo Cosme wrote:

I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?

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In sysconfig search for ViewOwner, then you can enable all the fields you want, notice that SLA is Service dependant, so you might need to enable both. Also, you can make it mandatory for both options. Ticket -> Frontend::Agent::Ticket::ViewOwner Best Regards 2016-10-27 12:23 GMT-06:00 Hugo Cosme :

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I would like to enable the function to add the SLA at the time to change the owner of the Ticket, as can do to have that option?

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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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