Hi Michiel , thanks for your response, I have this scenario… I have two queues… Development and IT Support, each queue have two agents Developer1@localdomain.com Developer2@localdomain.com And supportit1@localdomain.com supportit2@localdomain.com I have my own mail server and I have that any response for my agents are individually…. For example… If developer1@localdomain.com take the ticket 1 and he answer to the customer, the mail from agent have your own Name or mail….. But now I only can configure one agent for this… Maybe with this example could you help me better… Thanks--- Luis Rodriguez IT Manager BMART S.A. Guatemala C.A. Email: lrodriguez@bmartgroup.com file:///\\lrodriguez@bmartgroup.com Msn: luisgrodriguez@hotmail.com file:///\\luisgrodriguez@hotmail.com Tel. (502) 2285-4514 Cel. (502) 5608-3521 From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: lunes, 20 de julio de 2009 06:30 a.m. To: User questions and discussions about OTRS. Subject: Re: [otrs] 2 or more SMTP senders on OTRS 2.3.4 Hi Luis, I guess your problem is that you'd like OTRS to send mail from different mail addresses and/or domains, and your mail server does not accept mail for all different mail addresses you'd like to use? Today, OTRS only supports one configuration for sending mail; see Admin > SysConfig > Framework > Core::Sendmail. I guess the best way to solve your issue is to set up your own mail server that can send mail for all domains you'd need to take care of.. but be aware, running and setting up a mail server is non-trivial and requires quite a bit of insight and skills. What you can also do is try and find an smtp host, possibly from your ISP, that is not picky about the mail that it will send out, or talk to your local mail admin if he can do something for you in terms of changing policies on the mail server. Kind regards, -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jul 11, 2009 7:14 PM, "Luis Rodriguez" wrote: Hi everybody, can I set 2 or more SMTP senders on OTRS 2.3.4, I tried to configure on kernel.pm but the system only accept me one sender… Thanks for your help… Luis Rodriguez IT Manager BMART S.A. Guatemala C.A. Email: lrodriguez@bmartgroup.com Msn: luisgrodriguez@hotmail.com Tel. (502) 2285-4514 Cel. (502) 5608-3521 http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4234 (20090711) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ __________ Information from ESET NOD32 Antivirus, version of virus signature database 4257 (20090718) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com