Exchange messages between agents through email without the knowledge of customers
I want to exchange messages between agents without the knowledge of customer.This should be logged into the ticket but the customer should not know this. The message should be passed between agents by email Regards Anshul mittal
Hi Anshul,
The most obvious way I can imagine doing this is to add a note-internal to
the ticket, and then add an event based notification to inform agents of
this note.
Regards,
David
On Thu, Mar 18, 2010 at 9:54 AM, anshul mittal
I want to exchange messages between agents without the knowledge of customer.This should be logged into the ticket but the customer should not know this. The message should be passed between agents by email Regards
Anshul mittal
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Thank u David.
Can u tell me if ther is a place where it is explained in detail what is
note-inernal.email-internal,X-OTRS-followup-sender-type etc are explained
and what is their use.I am not able to understand how exactly they are used
and what is their purpose.
Regards
Anshul mittal
On Thu, Mar 18, 2010 at 3:43 PM, David Holder
Hi Anshul,
The most obvious way I can imagine doing this is to add a note-internal to the ticket, and then add an event based notification to inform agents of this note.
Regards,
David
On Thu, Mar 18, 2010 at 9:54 AM, anshul mittal < anshulmittal.nsit@gmail.com> wrote:
I want to exchange messages between agents without the knowledge of customer.This should be logged into the ticket but the customer should not know this. The message should be passed between agents by email Regards
Anshul mittal
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participants (2)
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anshul mittal -
David Holder