Rename the attached file and drop as (for example) Kernel/Config/Files/My_Watched.xml Now you'll have an additional instance of "Open Tickets". Feel free to modify titles, etc, as you desire. On Wed, Feb 5, 2014 at 12:40 PM, Leah Kelly wrote:

I also realize you can view them in the dashboard, but was wanting to designate a widget to watched tickets, or maybe have two instances of open tickets displayed - one showing 'Tickets in My Queue' and then another one showing 'My Watched Tickets' so they can both be open at all times.

Thanks, Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs