Hi Jefferson, This is unlikely but, by any chance are you accessing the OTRS site through a proxy? If so, do you have the option of bypassing the proxy? It certainly seems like the user that runs the webserver is having permission problems. Are you running a Windows or Linux version? What type of installation did you run? Was it the pre-built package or the source package? If it was the source package it may be that you need to give the webserver user permissions to the OTRS install directory as well as the OTRS user. You've probably already done this but just in case e.g. otrs.SetPermissions.pl /opt/otrs --otrs-user=otrsuser --web-user=apache--otrs-group=otrsuser--web-group=apache Kind regards, Rory On 31 May 2011 17:27, Jefferson Davis wrote:

BUMP

------------------------------ *From: *"Jefferson Davis" *To: *"User questions and discussions about OTRS." *Sent: *Friday, May 27, 2011 9:47:58 AM *Subject: *[otrs] Permission denied errors on index.pl in admin section

Various items will not allow access any longer since migrating to 3.0.x, I've run the otrs.SetPermissions script multiple times, no joy. No problems getting at sysconfig, but editing/deleting queues, responses, etc are blocked with "You don't have permission to access /otrs/index.pl on this server." Interestingly I AM able to add new, just can;t edit or delete. WTH?

I now have an issue with new ticket notifications being duplicated.

Where else can I look?

We are running/forcing to https via apache redirect, if thaht's germain, though I've also tried it in http and same results, so I am kind of discounting THAT as the issue.

I'm somewhat open to doing a fresh install, migrating only the agent and customer LDAP stanzas from my 2.x config, but would prefer to NOT go through that effort if possible.

Checked the DB permissins as well, the otrs user has full rights to the entire DB. apache error logs have been inconclusive.

I really like this system but upgrading/moving it could be easier.

--

Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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--

Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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On 01.06.2011, at 19:53, Jefferson Davis wrote:

You don't have permission to access /otrs/index.pl on this server

This seems to be a webserver issue, isn’t it? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Just to be clear, I've tailed the apache access and error logs while recreating this error. NOTHING pops up as an error. There is a message about a successful redirect. As such I have no target to shoot at. No telemetry that points to anything specific. And if it WERE a webserver issue I would be unable to log in to the system AT ALL, right? I mean to connect to the admin interface you have to go to http://<server>/otrs/index.pl Or am I missing something more subtle? ----- Original Message ----- From: "Nils Leideck" To: "User questions and discussions about OTRS." Sent: Wednesday, June 1, 2011 2:39:29 PM Subject: Re: [otrs] Permission denied errors on index.pl in admin section On 01.06.2011, at 19:53, Jefferson Davis wrote: You don't have permission to access /otrs/index.pl on this server This seems to be a webserver issue, isn’t it? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us