Hi Can somebody please tell me how to create reports in OTRS? I need to produce reports on what calls have been closed that day and have them emailed. Thank you in advance. Rosanna
Statistics are there for you already and the last report tells you the details. You can edit the prebuilt reports easily, Regards, Sarper On Thu, Oct 29, 2009 at 5:47 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:
Hi
Can somebody please tell me how to create reports in OTRS? I need to produce reports on what calls have been closed that day and have them emailed.
Thank you in advance.
Rosanna
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Hi, I also have a similar query..how can I create and integrate detailed reports (as opposed to statistics) into OTRS e.g. A report that shows Customer Name; Body; Agent Name; Resolution, etc in a columnar table. I can do this using iReport Directly but is there a way to integrate it into OTRS? Michael
Thanks Sarper,
But is there anyway I can automate them and have them emailed?
Thanks
Rosanna
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Sarper SARIDAL
Sent: 29 October 2009 19:07
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How do I create Reports in OTRS
Statistics are there for you already and the last report tells you the
details.
You can edit the prebuilt reports easily,
Regards,
Sarper
On Thu, Oct 29, 2009 at 5:47 PM, Marretta, Rosanna
participants (4)
-
Marco Vannini -
Marretta, Rosanna -
Michael Mayaka -
Sarper SARIDAL